• Job Description

  Req#: 4437241

  Come be part of the future of Golf in Madison Parks! This position will play a lead role in ensuring that quality, affordable municipal golf is available in the City of Madison for generations to come, by focusing on creating a welcoming and inclusive environment while providing consistent, high quality guest experiences.

  
  This is a lead working position responsible for programmatic support and coordination of golf clubhouse operations work of the Madison Parks’ Golf Program, which includes The Glen Golf Park, Odana Hills, Yahara Hills and Monona Golf Courses. This position works under the general supervision of the Golf Clubhouse Supervisor and will lead a large team of seasonal Assistant Professional, Attendant, and Food and Beverage staff. The work requires exercising considerable judgment and discretion, as this position supports programs by performing and/or coordinating specialized program functions, interpreting and applying programmatic policies and procedures, and performing administrative tasks in support of the programming. The work is characterized by a high level of hospitality and/or golf industry standards.
  
  The successful candidate must possess the ability to manage day-to-day operations, a large staff, and guest relations. The employee will be responsible for overseeing the golf shop; food and beverage and outside services staff; and ensuring a welcoming, enjoyable, clean, proficient, well-managed environment focused on the guest experience. Knowledge of the game of golf and general golf course etiquette, and effective management of tee sheets, events, and day-to-day golf interactions is imperative. The employee must also be comfortable with cash handling, generating reports from the Point of Sale System, and opening and closing the facilities.
  
  Work Locations:
  
  The Glen Golf Park, 3747 Speedway Rd, Madison, WI 53705
  Monona Golf Course, 111 East Dean Ave, Madison, WI 53716
  Odana Hills Golf Course, 4635 Odana Rd, Madison, WI 53711
  Yahara Hills Golf Course, 6701 Hwy 12 & 18, Madison, WI 53718
  
  Work Hours:
  40 hours per week. Start and end times and scheduled work days will vary per season depending on business need.
  
  Start time: 5:00 AM to 1:00 PM
  End time: 1:00 PM to 9:00 PM
  
  Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program .
  
  The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply! Oversight of Golf Clubhouse Operations

  • Schedule and provide oversight, guidance, coaching, and on-the-job training to seasonal Assistant Professional, Attendant, and Food and Beverage staff.
  • Oversee coordination of tee sheets use, food and beverage sales, and equipment rental through TeeSnap reservation and Point of Sale software program.
  • Oversee all aspects of customer service and guest experience, with an emphasis on creating a welcoming environment for all.
  • Perform regular quality control inspections to ensure standard operating and safety procedures are followed and make adjustments, as needed, to ensure quality customer experiences.
  • Coordinate product ordering, including working with product vendors to ensure accurate and timely delivery of products.
  • Exercise personal judgment and initiative in resolving conflicts.
  • Respond to inquiries, requests, and concerns from golfers and general public related to clubhouse operations.
  • Interpret and apply programmatic rules, policies and procedures, including standard golf rules and regulations, along with the Madison Golf Program’s Code of Conduct.

  Coordinate and Support Programming, Outings, and Events

  • Coordinate league schedules, conduct outreach, and maintain effective communications with league members and representatives.
  • Coordinate all aspects of outings with organizers, including defining parameters of events, scheduling, developing activities, and arranging catering, as required.
  • Develop, organize, and oversee Madison Golf Program-sponsored golf events.
  • Oversee contract administration of agreements, coordinate, schedule, and maintain effective relationships with partners providing lessons on the courses, including First Tee and Change Golf Instruction.
  • Coordinate and implement golf park programming, including, but not limited to, growing and sustaining The Glen Golf Park programming, which consists of movies, performing arts, wellness, cultural, and other similar mixed use recreation events, with event organizers and stakeholders, including Madison Parks Foundation and other community partners.
  • Support winter recreation programming, including coordinating rental and concession operations, for golf facilities in the winter months.
  • Evaluate existing programming for relevance and opportunities for improved engagement with the entire community.

  Administrative Support of the Golf Program

  • Oversee TeeSnap software, including set-up and maintenance of tee sheets, updating rates, and setting schedules.
  • Maintain system-wide inventory, including standardizing offerings across the system, developing and maintaining menus, and putting measures in place to minimize loss/spoilage.
  • Prepare daily deposits as assigned, exercising judgment in overall cash handling/management under the direction of the Parks Financial Coordinator and Golf Program Supervisor.
  • Invoice customers, collect payments, issue appropriate receipts, and prepare refunds pursuant to reservation program policies. Prepare billings/invoices for year-end account close-outs for customers with outstanding balances.
  • Prepare and maintain the Petty Cash log by assisting Golf staff with general reimbursements by following established policies and procedures.
  • Make recommendations for future improvements for the clubhouse operations and customer experiences.
  • Develop training guides and standard operating procedures related to areas of responsibility.
  • Review and monitor budget expenditures and distribution of costs to appropriate accounts.
  • Gather, organize and report usage data as requested.

  Perform related work as assigned.

  • Three (3) years of responsible administrative support experience that included significant responsibilities involving complex clerical, administrative, and/or accounting systems and procedures.

  OR
  
  

  • Bachelor's degree from an accredited college or university may be substituted for the experience requirements.

  If an applicant does not possess the experience listed above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
  
  Two (2) years experience in applying the following:

  • Golf clubhouse or similar hospitality operations, which included managing tee sheets, reservations, food and beverage service, and managing overall guest experience.
  • Principles, techniques, equipment, tools, and materials commonly used in the golf industry.
  • Computer software programs, or similar programs, applicable to the duties of this position

  The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to work effectively with multicultural communities.
  
  For a complete list of the knowledge, skills and abilities, please view the class specification .

  • Valid driver's license
  • Wisconsin Food Manager Certification and City of Madison Food Manager License within 30 days of starting employment. Failure to obtain and maintain these certifications/licenses will result in forfeiture of this position, absent extenuating circumstances.
  • Wisconsin Responsible Service Certification and City of Madison Operator's License within 30 days of starting employment. Failure to obtain and maintain these certifications/licenses will result in forfeiture of this position, absent extenuating circumstances.

  
  

  Physical Requirements:

  • Ability to physically navigate areas under their responsibilities, including clubhouses and courses.
  • Ability to work in various weather conditions and be exposed to pollen, dust, grass clippings, fertilizers, etc.
  • Ability to work varying work shifts, including weekends and holidays.
  • Ability to work in varying and extreme weather conditions.
  • Ability to perform sedentary work, using standard office equipment.
  • Ability to lift 20 pounds.

  * Payroll title for this position is Program Assistant 1.

  
  
  
  
  

• About the company

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