• Job Description

  Req#: 9921

  Overview

  The Golf Steward’s (Full Time) role at Terranea Resort is an opportunity for an individual to be integrally involved in the operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a full short-game practice area, and a full stocked Golf House will provide an ideal environment for our guests to enjoy a one of a kind golf experience. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort.

  Responsibilities

  • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of Golf Course management system and manual procedures.
  • Set up and organize work areas with designated supplies/equipment, forms and resource materials; report shortages to supervisor.
  • Be familiar with all hotel golf packages, promotions, prices and rates.
  • Perform Opening and Closing Procedures.
  • Assist with other Golf job functions as assigned.
  • Document maintenance needs on any equipment essential to your job and/or the guest experience and submit to Manager or Supervisor.

  Additional Duties & Responsibilities:

  • Greet Guests.
  • Prepare Morning Set Up.
  • Maintain Tee Sheet and Daily Log.
  • Monitor and Maintain Course Safety.
  • Maintain Course Rules and Regulations, ensure our guests are following proper golf etiquette and appropriately educate guests as needed.
  • Monitor Speed of Play.
  • Greet and coordinate all tee times and proper flow off of the first tee according to daily tee sheet.
  • Assure guests are informed of all information necessary to enjoy the golf course.
  • Issue Walking Carts, review operational use with guest.
  • Issue Rental Equipment, as requested.
  • Process Return of Rental Equipment.
  • Inventory Rental Items.
  • Monitor and maintain cleanliness of practice facility and Lesson areas.
  • Ensure all practice areas have ample supply of golf balls for instruction and guest use.
  • Accept Returned Walking Carts and rental clubs.
  • Maintain Walking Cart and Rental Club Maintenance.

  Qualifications

  • Fluency in English both verbal and non-verbal.
  • Provide legible communication and directions.
  • Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
  • Ability to perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize, organize and follow up.
  • Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
  • Ability to follow directions thoroughly.
  • Ability to understand guest’s service needs.
  • Ability to work cohesively with co-workers as part of a team.
  • Ability to work with minimal supervision.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Exert physical effort in lifting up to 50 pounds
  • Endure various physical movements throughout the work areas.
  • Remain on feet for entire work shifts.
  • Remain in stationary position throughout work shift.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Capable of multi-tasking during extremely busy environment and interacting with multiple guests.

  Experience, Education, & Licensure:

  • High School Diploma.
  • Prior Guest Service experience preferred.
  • Prior experience in a golf environment preferred but not required.
  • Knowledge of the game of golf and basic operation of a golf course preferred.
  • Experience in Hospitality Industry in similar position.

  Compensation

  Base Pay Start Rate $19.15/ Hr.

  #Terranea

• About the company

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