• Job Description

  Req#: 337627

  Job Details

  Job Location: Remote - Corp - Tustin, CA

  Position Type: Full Time

  Salary Range: Undisclosed

  Job Shift: Day

  We’re seeking a skilled and innovative Google CCAI Engineer to join our growing Technology team. This role will be instrumental in designing and implementing AI-powered solutions that transform customer experiences in our contact center environment.
  As a technical expert in conversational AI, you’ll collaborate with engineers, customer service leaders, and cross-functional teams to build intelligent virtual agents and streamline service delivery. You'll be responsible for leveraging Google Cloud’s Contact Center AI (CCAI) technologies to deliver smart, scalable, and efficient solutions across voice and chat platforms.

  
  This is a remote position, with occasional travel for team collaboration or project-specific needs.
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  Key Responsibilities

  • Design and develop conversational voice and chat agents using Google Dialogflow CX/ES.
  • Build backend logic, APIs, and integrations using Google Cloud Functions, Cloud Run, and Firestore.
  • Integrate NLP, Speech-to-Text, and Text-to-Speech technologies to deliver rich, human-like customer interactions.
  • Architect and implement AI-enabled IVR call flows integrated with Genesys Cloud Contact Center.
  • Create and manage REST APIs, webhooks, and event-driven workflows to connect enterprise systems.
  • Enhance Smart Assist features and ensure seamless handoff from virtual agents to live agents.
  • Monitor and fine-tune system performance including latency, call routing, and intent recognition accuracy.
  • Use observability tools like Stackdriver, Google Cloud Logging, and Splunk to diagnose and resolve issues.
  • Conduct ongoing system health checks and support production troubleshooting for CCAI solutions.
  • Collaborate with data scientists and operations teams to continuously improve AI models and outcomes.
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  What You Bring

  • Bachelor's degree in Computer Science , Software Engineering, AI/ML, Data Science, IT, or a related field.
  • 3+ years of hands-on experience with Google Contact Center AI (CCAI) tools, including Dialogflow CX/ES .
  • Proficiency in cloud-based development using Google Cloud Platform tools such as Cloud Functions, Pub/Sub, and Cloud Run.
  • Development experience in Node.js, Python, or JavaScript, particularly for backend automation and integrations.
  • Experience designing IVR workflows with Genesys Cloud Architect (highly preferred).
  • Strong understanding of REST APIs, event-driven architectures, and system integrations.
  • Working knowledge of AI/NLP fundamentals in contact center applications.
  • Experience monitoring and maintaining systems using Stackdriver, Splunk, or similar tools.
  • Familiarity with Genesys Cloud APIs and reporting tools.
  • Strong troubleshooting skills and the ability to work in production-critical environments.
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  Why Join Us
  
  We’re more than a benefits provider—we’re a team on a mission to transform the dental care experience. Here, your technical expertise will directly contribute to a purpose-driven organization committed to innovation, inclusion, and care.
  • Remote-first work environment with flexibility and work-life balance.
  • A values-driven culture that supports innovation, continuous learning, and long-term career growth.
  • Opportunities to work with cutting-edge AI technologies in a rapidly evolving space.

  
  

  Location
  Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

  What Liberty Offers
  Happy, healthy employees enhance our ability to assist our members and contribute more actively to their communities. That’s why Liberty offers competitive and attractive benefit packages for our employees. We strive to care for employees in ways that promote wellness and productivity.

  Our first-class benefits package supports employees and their dependents with:
  • Competitive pay structure and savings options to help you reach your financial goals.
  • Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
  • Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
  • 100% employer-paid dental coverage for employees and eligible dependents.
  • Vision insurance with low-cost premiums for employee-only coverage and dependents.
  • Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
  • Flexible Spending Accounts for healthcare and dependent care expenses.
  • Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
  • Long-term disability coverage.
  • Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
  • Employee Assistance Program (EAP) to support mental health and well-being.
  • Generous vacation and sick leave policies, with the ability to roll over unused time.
  • 10 paid company holidays.
  • Tuition reimbursement for eligible educational expenses.
  • Remote or hybrid work options available for various positions.

  Compensation
  In the spirit of pay transparency, the base salary range for this position is $110,000 - $130,000, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.
  Please note that the range listed represents the full base salary range for this role. Typically, offers are not made at the top of the range to allow for future salary growth.

  
  Liberty Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. Liberty will leverage diverse perspectives in building high performance teams and organizational culture.
  Liberty Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
  We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

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  Sponsorship and Relocation Specifications
  Liberty Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
  No relocation assistance or sponsorship available at this time.

  
  

• About the company

  LIBERTY Dental Plan is a MANAGED DENTAL CARE BENEFITS ADMINISTRATOR that specializes in government-sponsored programs, provides carve-outs to health plans, and arranges for the delivery of cost-effective, quality dental care services by using one of the largest and most credentialed dental networks. Our goal is to improve the quality of our partners'​ dental programs and improve the overall health of their members.

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