Cognizant
Google Dailogflow - (Job Number: 00057589491)
This job is now closed
Job Description
- Req#: 2216272
!*!Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment
!*!
1. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system
2. Experience using Google DF and REST API for building the Bots
3. Working Experience in Google dialog workflows for interaction and routing
4. Development experience in Java, node.js would be must for Integration
5. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS
6. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage
7. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role
8. Experience in Agile frameworks, story boards, projects would be an added advantage
9. Knowledge on various components of Google CCAI.Technical Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Genesys Cloud PL1 Required 2 Genesys CIM Platform PL1 Required 3 Genesys Voice Portal PL1 Required Domain Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Design and Release Management NA Required * Proficiency Legends
Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.
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