Requisition No: 831380

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60050960

Pay Plan: Career Service

Position Number: 60050960

Salary: Base salary or 10%

Posting Closing Date: 06/16/2024

Total Compensation Estimator Tool

Responsible for data analysis, tracking and reporting outcomes and the provision of technical assistance and consultation to supervisors and managers. Analyzes designs, documents and implements internal reporting systems and procedures for Investigations, some of which are used to evaluate operational effectiveness and efficiency. Works in tandem with the APS SunCoast (SCR) Program Office to provide monthly Performance Statistics locally and statewide, allowing a “check and balance” to ensure all reported is accurate. Acts as Data Representative for the SCR APS Management Team.

Planning, evaluating, and monitoring technical assistance needs for Adult Protective Services staff throughout an eleven county region. Provides policy guidance; to include consultation, onsite analysis, and additional training, guidance, to operational staff. Ensures programmatic technical assistance is provided to field staff on an ongoing basis. Reviews proposed policies, procedures and rules and provides feedback to requestors, as appropriate.

Monitors the protective investigation and protective supervision program components through both formal onsite monitoring visits, case record reviews and informal discussions with protective services field staff. Reports are developed for required corrective action at the operational level and review at region and state levels .Provides programmatic technical assistance to staff at case staffings.

Provides policy interpretation, consultation, onsite analysis, assistance in problem resolution, follow-up training, guidance, and direction to administrative staff, unit supervisors, and operational staff. Upon request, manages or assists in special projects, for either ongoing or one-time assignments. Responds to ad-hoc reporting requests and services as data liaison to other state agencies.

Participates in quarterly quality assurance reviews for Adult Protective Investigations. Ensures semi-annual/monthly programmatic monitoring of direct service staff in areas of protective supervision, protective intervention, CCDA, and HCDA. to determine ongoing opportunities related to training.

Provide consultative assistance to regional administration in analyzing and evaluating the results and effectiveness of all training provided and identifying unmet training needs. Responsible for data tracking and analysis related to both Pre-Service and In-Service training needs to include training needs assessments and surveys as well as budgetary responsibilities related to training.

Complies statistics for a variety of required reports relating to protective investigations and responds to requests for information from other areas of the department and region.

Service as liaison with the Florida Abuse Hotline Help Desk regarding problems encountered by staff in the ECMS System. Serves on or leads statewide work groups for program development. Attends regional, local and statewide meetings, conferences, workgroups, and training sessions as required.

Provides policy interpretation, consultation, onsite analysis, assistance in problem resolution, follow-up training, guidance, and direction to administrative staff, unit supervisors, and operational staff.

Reviews proposed policies, procedures and rules and provides feedback to requestors, as appropriate.

Knowledge, Skills and Abilities Required

a. Knowledge of Adult Protective Services law, policy, and procedures.

b. Ability to conduct effective individual and group professional development activities for both new and experienced adult protective services staff.

c. Ability to communicate effectively verbally and in writing with law enforcement, attorneys, health care providers, and other professionals, as well as elderly and disabled lay persons.

d. Ability to effectively conduct individual, small group, and large group training activities with both professional and lay audiences.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.