• Job Description

  Req#: A2003-25-0003?language=en&page=852&sort=publicationDateDesc

  Job summary

  We are seeking an enthusiastic, highly motivated full time or 2 part-time GP administrators to join our team.

  The role will be split between patient facing, telephone and back office administration. The responsibilities will include working with the admin team answering phones, helping patients at the desk, scanning and admin tasks and much more. It will also requirethe accurate and timely processing of prescription requests for our patients, liaising effectively with all relevant personnel, the processing of repeat prescriptions in electronic and hard copy format, including online requests. Applicants must be able to be flexible to cover annual leave along with short notice sick cover.

  Good I.T., interpersonal and communication skills are essential, together with GCSE's. Experience of clinical coding and or prescriptions is advantageous but not essential as full training will be given. As a member of the team, you must have the ability at times to work under pressure in a multitasking environment.

  Main duties of the job

  The following list of duties should not be regarded as definitive as they may be reviewed from time to time to take account of changing circumstances. Also, tasks and duties may be redistributed amongst the practice team as necessary.

  • To process repeat prescriptions within a timely scale to the highest standard
  • Deal with prescription queries from patients, care homes and community pharmacies.
  • Patient Services/online requests
  • To manage the prescribing process including all requests, monitoring usage and informing GPs of any compliance issues or queries
  • To liaise with community pharmacies and care homes and other clinical teams.
  • Answering phones
  • Scanning
  • opening post
  • daily tasks from clinical staff
  • Recognise own knowledge limits and seek advice from clinical or administrative colleagues as appropriate.

  About us

  Westlands Medical Centre has 10,500 patients with the Reception Team at the centre of the organisation. We are an experienced Training and Research Practice.

  Westlands Medical Centre Vision

  The doctors, nurses, and all staff are committed to the provision of High Quality Patient Centred Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on excellent customer service. We will:

  • Strive to provide high quality, ethically sound, comprehensive patient centred care, by listening to and understanding the needs of our patients.
  • Provide equal access to our services, and value the diversity of our patients and staff.
  • Encourage patient involvement in the management of their care.
  • Provide an environment which is clean, safe and conducive to high quality patient care.
  • Provide excellent customer service, by ensuring we respond to you in an open, caring, non-judgmental and timely manner.
  • Ensure clinical and non-clinical staff partake in continuous professional development.
  • Work with the wider healthcare community to deliver an innovative and holistic service.
  • Regularly communicate with patients and staff on surgery performance.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Other

  Salary

  £12.21 to £12.50 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A2003-25-0003

  Job locations

  20b Westlands Grove

  Portchester

  Fareham

  Hampshire

  PO16 9AD

  
  

  Job description

  Job responsibilities

  • To process repeat prescriptions within a timely scale to the highest standard
  • Deal with prescription queries from patients, care homes and community pharmacies.
  • Patient Services/online requests
  • To manage the prescribing process including all requests, monitoring usage and informing GPs of any compliance issues or queries
  • To liaise with community pharmacies and care homes and other clinical teams

  • To ensure that all requests are processed within a 72-hour time frame

  • To liaise with patients, pharmacies, nursing/residential homes, hospitals and other outside agencies regarding queries and requests

  • To ensure that any queries on medication are highlighted to the Clinical Pharmacist or the relevant GP

  • To ensure repeat medication is issued in line with Practice protocols, and when queries are raised that they are dealt with in the best way and given to the appropriate personal

  • Reception/admin duties
  • Answering phones
  • Scanning
  • Opening post
  • Open and Close the premises with colleagues.
  • Deal with visiting patients and handle their queries.
  • Daily tasks from clinical staff

  • Maintain a clean, tidy, effective working area at all times.

  Job description

  Job responsibilities

  • To process repeat prescriptions within a timely scale to the highest standard
  • Deal with prescription queries from patients, care homes and community pharmacies.
  • Patient Services/online requests
  • To manage the prescribing process including all requests, monitoring usage and informing GPs of any compliance issues or queries
  • To liaise with community pharmacies and care homes and other clinical teams

  • To ensure that all requests are processed within a 72-hour time frame

  • To liaise with patients, pharmacies, nursing/residential homes, hospitals and other outside agencies regarding queries and requests

  • To ensure that any queries on medication are highlighted to the Clinical Pharmacist or the relevant GP

  • To ensure repeat medication is issued in line with Practice protocols, and when queries are raised that they are dealt with in the best way and given to the appropriate personal

  • Reception/admin duties
  • Answering phones
  • Scanning
  • Opening post
  • Open and Close the premises with colleagues.
  • Deal with visiting patients and handle their queries.
  • Daily tasks from clinical staff

  • Maintain a clean, tidy, effective working area at all times.

  Person Specification

  Qualifications

  Essential

  • GCSE's in Maths, English, Science A-C

  Experience

  Essential

  • Experience of processing repeat medication requests.
  • Ability to work on own and as part of a team.
  • Ability to prioritise tasks.
  • Ability to work in a pressurised environment.
  • Ability to maintain confidentiality.
  • Good understanding of IT.
  • Good communication skills in person, on the phone and in writing.
  • A flexible approach and an ability to demonstrate empathy.
  • Flexibility

  Desirable

  • Experience of working in General Practice.
  • Experience of Emis.
  • Experience of Docman.

  Person Specification

  Qualifications

  Essential

  • GCSE's in Maths, English, Science A-C

  Experience

  Essential

  • Experience of processing repeat medication requests.
  • Ability to work on own and as part of a team.
  • Ability to prioritise tasks.
  • Ability to work in a pressurised environment.
  • Ability to maintain confidentiality.
  • Good understanding of IT.
  • Good communication skills in person, on the phone and in writing.
  • A flexible approach and an ability to demonstrate empathy.
  • Flexibility

  Desirable

  • Experience of working in General Practice.
  • Experience of Emis.
  • Experience of Docman.

  Employer details

  Employer name

  Westlands Medical Centre

  Address

  20b Westlands Grove

  Portchester

  Fareham

  Hampshire

  PO16 9AD

  
  

  Employer's website

  https://www.westlandsmedicalcentre.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Westlands Medical Centre

  Address

  20b Westlands Grove

  Portchester

  Fareham

  Hampshire

  PO16 9AD

  
  

  Employer's website

  https://www.westlandsmedicalcentre.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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