NHS

GP Front Door Receptionist at Norfolk & Norwich University Hospital


PayCompetitive
LocationNorwich/England
Employment typePart-Time

This job is now closed

  • Job Description

      Req#: E0179-24-0008?language=en&page=1215&sort=publicationDateDesc

      Job summary

      North Norfolk Primary Care Ltd (NNPC) is a GP Provider Organisation (GPPO) providing clinical services in North Norfolk. Our shareholders are an alliance of GP Practices in North Norfolk. The organisations aim is to sustain the delivery of primary care at scale, while supporting workforce development and improving access to primary care for patients in North Norfolk.

      The GP Front Door Service launched as a response to heightened demand at the Emergency Department (ED)

      The service operates much like a branch GP practice would with the ability to see patients from a wider number of practices. Since inception the service has expanded to operating 12 hours a day, 7 days a week and is currently operating with two clinicians and one receptionist per day. The service can see patients that are registered at GP practices across the UK.

      Main duties of the job

      Main duties and responsibilities:

      The Reception role will coordinate patient attendances, meeting and greeting on arrival to the Service and booking patients into the appointment slots. Responsibilities include:

      • Always represent the service in a professional manner.
      • Registering patients on to the I.T clinical system and booking appointments.
      • Direct patients to their appointment where necessary.
      • Good knowledge of the SystmOne clinical system (or other similar systems)
      • To work in accordance with written protocols
      • Registering patients onto the clinical system and booking them into appointment slots
      • Generating reports from the clinical system when required
      • Ensuring daily administration tasks are completed promptly and recorded effectively.

      Please refer to Job Description for detailed breakdown of role

      About us

      NNPC is a leading force in healthcare innovation and delivery, making our system better by working with and on behalf of primary care and our healthcare partners.

      Our values have been built on a culture of trust and recognition that Primary Care is changing and needs to change to deliver a service appropriate to address the needs of the local population.

      We are always looking for enthusiastic, innovative and dedicated individuals to help shape our organisation and the way we provide services to our local and wider community.

      Date posted

      18 March 2024

      Pay scheme

      Other

      Salary

      £11.86 an hour

      Contract

      Permanent

      Working pattern

      Part-time, Flexible working

      Reference number

      E0179-24-0008

      Job locations

      NNUH

      Colney Lane

      Norwich

      NR4 7UY


      3rd Floor Read House

      Peachman Way

      Broadland Business Park, Norwich

      NR7 0WF


      Job description

      Job responsibilities

      Main duties and responsibilities:

      The Reception role will coordinate patient attendances, meeting and greeting on arrival to the Service and booking patients into the appointment slots. Responsibilities include:

      • Always represent the service in a professional manner.
      • Registering patients on to the I.T clinical system and booking appointments.
      • Direct patients to their appointment where necessary.
      • Good knowledge of the SystmOne clinical system (or other similar systems)
      • To work in accordance with written protocols
      • Registering patients onto the clinical system and booking them into appointment slots
      • Generating reports from the clinical system when required
      • Ensuring daily administration tasks are completed promptly and recorded effectively.

      Please refer to Job Description for detailed breakdown of role

      Job description

      Job responsibilities

      Main duties and responsibilities:

      The Reception role will coordinate patient attendances, meeting and greeting on arrival to the Service and booking patients into the appointment slots. Responsibilities include:

      • Always represent the service in a professional manner.
      • Registering patients on to the I.T clinical system and booking appointments.
      • Direct patients to their appointment where necessary.
      • Good knowledge of the SystmOne clinical system (or other similar systems)
      • To work in accordance with written protocols
      • Registering patients onto the clinical system and booking them into appointment slots
      • Generating reports from the clinical system when required
      • Ensuring daily administration tasks are completed promptly and recorded effectively.

      Please refer to Job Description for detailed breakdown of role

      Person Specification

      Experience

      Essential

      • Please see job description & person specification

      Desirable

      • Please see job description & person specification

      Please see job description & person specification

      Essential

      • Please see job description & person specification

      Desirable

      • Please see job description & person specification

      Qualifications

      Essential

      • Please see job description & person specification

      Desirable

      • Please see job description & person specification
      Person Specification

      Experience

      Essential

      • Please see job description & person specification

      Desirable

      • Please see job description & person specification

      Please see job description & person specification

      Essential

      • Please see job description & person specification

      Desirable

      • Please see job description & person specification

      Qualifications

      Essential

      • Please see job description & person specification

      Desirable

      • Please see job description & person specification

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Employer details

      Employer name

      North Norfolk Primary Care Ltd

      Address

      NNUH

      Colney Lane

      Norwich

      NR4 7UY


      Employer's website

      https://www.nnpc.info (Opens in a new tab)

      Employer details

      Employer name

      North Norfolk Primary Care Ltd

      Address

      NNUH

      Colney Lane

      Norwich

      NR4 7UY


      Employer's website

      https://www.nnpc.info (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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