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Job Description
- Req#: A2890-25-0005?language=en&page=16&sort=publicationDateDesc
- NHS pension
- 5 weeks annual leave pro rata + Bank Holidays
- In-house induction and good training opportunities
- Booking/cancelling appointments
- Answering the phones
- General Admin tasks, filing, photocopying and scanning.
- Processing prescription requests
- Helping patients with any queries.
- Pulling/filing notes for surgeries and updating as necessary
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork/correspondence, including filing to patient records
- Computer data entry, processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Cover sickness/annual leave and work reasonable overtime when required.
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Processing emails and econsults
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Retrieve and refile records as required, following records management processes.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Consulting rooms are unlocked in readiness for each consulting session.
- Pulling/filing notes for surgeries and updating as necessary
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork/correspondence, including filing to patient records
- Computer data entry, processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Cover sickness/annual leave and work reasonable overtime when required.
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Processing emails and econsults
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Retrieve and refile records as required, following records management processes.
- Ensure correspondence, reports, results, etc., are filed in correct record.
- Consulting rooms are unlocked in readiness for each consulting session.
- Experience working in a team
- Experience working in General Practice environment
- Experience using Systmone
- GCSE in English and Maths grade C and above
- Experience working in a team
- Experience working in General Practice environment
- Experience using Systmone
- GCSE in English and Maths grade C and above
Job summary
The Prince of Wales Surgery has an exciting new opportunity for an experienced and enthusiastic candidate to join our Patient Services Team. The post is based in Poundbury, Dorchester with some cover in our sister practice in Portesham just off the coast road, convenient for staff based in the Weymouth, Dorchester or Bridport areas. The role could be a job share between two staff so hours and days can be negotiated but the ability to work Mondays and Fridays is essential. Between 15 - 20 hours per week. Standard opening hours are 8am to 6.30pm (Tuesdays to 7.30am to 7.30pm)
This is a varied and fascinating position with the potential to develop further. It would suit someone with confident IT, communication and people-skills, a proven problem-solving ability and plenty of patience and empathy. Full training will be given over an extended period until the post-holder is confident in the role.
We are looking for someone who will share our commitment to providing excellent healthcare to our patients.
By joining our team you will benefit from:
Main duties of the job
About us
The Prince of Wales Surgery is a 6 GP Partner and 2 salaried GP training Practice operating over 2 sites based in Dorchester and Portesham.
Details
Date posted
16 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time, Job share, Flexible working
Reference number
A2890-25-0005
Job locations
2 Frederick Treves House
St John Way
Dorchester
Dorset
DT1 2FD
The Surgery
Malthouse Meadow
Portesham
Weymouth
Dorset
DT34NS
Job descriptionJob description
Job responsibilities
GENERAL ADMINISTRATION
PATIENT SERVICES
APPOINTMENT SYSTEM MANAGEMENT
Deal with home visit requests
Arrange transport to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Processing repeat prescriptions in accordance with practice guidelines
Handing completed repeat prescriptions to patient and checking names and address.
CONSULTATION ROOM PREPARATIONS
Rooms are checked at the end of each consulting session and left tidy and secure
Job responsibilities
GENERAL ADMINISTRATION
PATIENT SERVICES
APPOINTMENT SYSTEM MANAGEMENT
Deal with home visit requests
Arrange transport to hospital appointments for housebound patients
MEDICAL RECORDS MANAGEMENT
Processing repeat prescriptions in accordance with practice guidelines
Handing completed repeat prescriptions to patient and checking names and address.
CONSULTATION ROOM PREPARATIONS
Rooms are checked at the end of each consulting session and left tidy and secure
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prince of Wales Surgery
Address
2 Frederick Treves House
St John Way
Dorchester
Dorset
DT1 2FD
Employer's website
Employer details
Employer name
Prince of Wales Surgery
Address
2 Frederick Treves House
St John Way
Dorchester
Dorset
DT1 2FD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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