Job description

Job responsibilities

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

• Undertake a variety of administrative duties to assist in the smooth running of the practice

• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

• Updating patient information accurately on SystmOne

  Duties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

• The post-holder should recognize the importance of effective communication within the team

• Complete all annual Mandatory training as appropriate

Job responsibilities

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

• Undertake a variety of administrative duties to assist in the smooth running of the practice

• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

• Updating patient information accurately on SystmOne

  Duties and responsibilities include:

• Maintaining and monitoring the practice appointments system
• Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

• The post-holder should recognize the importance of effective communication within the team

• Complete all annual Mandatory training as appropriate

Person Specification

Qualifications

Essential

• Qualifications
• Essential
• GCSE English and Maths
• Desirable
• Qualified to NVQ level 3
• Business Admin NVQ 3
• RSA II/III Word Processing
• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• Experience of answering telephone calls in a high call volume environment
• Experience of setting up general office administrative systems / working in an administrative office environment

Knowledge and skills

Essential

• Clinical software skills: SystmOne
• IT skills: Basic
• Keyboard skills: Basic
• Literacy skills (spelling, comprehension etc)
• Numeracy
• Verbal communication skills ability to deal with people in person and on the telephone
• Verbal reasoning skills

Desirable

• Report / Letter writing skills
• Microsoft Excel

Experience

Essential

• A period working directly with members of the public in a busy NHS environment and/or working as part of a patient care navigation team.
• Ideally Systm1 trained.

Desirable

• Any previous experience of working in a primary care setting.

Qualifications

Essential

• Qualifications
• Essential
• GCSE English and Maths
• Desirable
• Qualified to NVQ level 3
• Business Admin NVQ 3
• RSA II/III Word Processing
• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• Experience of answering telephone calls in a high call volume environment
• Experience of setting up general office administrative systems / working in an administrative office environment

Knowledge and skills

Essential

• Clinical software skills: SystmOne
• IT skills: Basic
• Keyboard skills: Basic
• Literacy skills (spelling, comprehension etc)
• Numeracy
• Verbal communication skills ability to deal with people in person and on the telephone
• Verbal reasoning skills

Desirable

• Report / Letter writing skills
• Microsoft Excel

Experience

Essential

• A period working directly with members of the public in a busy NHS environment and/or working as part of a patient care navigation team.
• Ideally Systm1 trained.

Desirable

• Any previous experience of working in a primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lister Surgery

Address

The Lister Surgery

Westbourne Green CHC 50 Heaton Road

Bradford

West Yorkshire

BD8 8RA

Employer's website

https://www.thelistersurgery.co.uk (Opens in a new tab)