NHS
GP Receptionist / Administrator
This job is now closed
Job Description
- Req#: A5113-25-0007?language=en&page=861&sort=publicationDateDesc
- Well organised with the ability to multi task and work as part of a team
- Willingness to adapt to change and pick up new skills
- Good IT Skills in Microsoft Office: Word, Excel, Outlook, Internet
- Flexible approach to undertaking a wide variety of tasks
- Flexible with regard to working hours eg. holiday and sickness cover
- Good written communication skills
- Experience of use of the clinical system - SystmOne
- At least one years experience of administrative duties
- Minimum of 6 months working directly with members of the public
- Experience of answering telephone calls in a high call volume environment
- Experience of working as part of a team
- Understanding of General Practice
- Minimum of 6 months working in an NHS environment
- GCSE grade A to C in English and Maths
- Well organised with the ability to multi task and work as part of a team
- Willingness to adapt to change and pick up new skills
- Good IT Skills in Microsoft Office: Word, Excel, Outlook, Internet
- Flexible approach to undertaking a wide variety of tasks
- Flexible with regard to working hours eg. holiday and sickness cover
- Good written communication skills
- Experience of use of the clinical system - SystmOne
- At least one years experience of administrative duties
- Minimum of 6 months working directly with members of the public
- Experience of answering telephone calls in a high call volume environment
- Experience of working as part of a team
- Understanding of General Practice
- Minimum of 6 months working in an NHS environment
- GCSE grade A to C in English and Maths
Job summary
An exciting opportunity has arisen within the team at Thomas Walker Westgate Healthcare. We are looking for a dynamic and enthusiastic individual to join our existing team, in supporting the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, telephone and administration tasks related to patient care, utilising the new digital triage service and supporting the completion of patient prescriptions.
The post holder will be required to work 8.00 - 16.00 or 10.30 -18.30 if full time or start at 8.00 or finish at 18.30 if part time ( 20-25 hours pw)
Main duties of the job
Carry out administrative duties related to patient care, including processing prescriptions, managing patient records, and supporting digital triage. Assist clinical and non-clinical teams by relaying messages, distributing documents, scanning and coding information, and maintaining patient confidentiality. Contribute to the cleanliness and safety of the environment, comply with infection control policies, and follow data protection guidelines. Promote equality and diversity, engage in personal development, and participate in performance reviews and training. Communicate effectively with patients, carers, and colleagues to support high-quality healthcare delivery. Work collaboratively to uphold the Practices standards, contribute to audits and quality improvements, and manage time and resources efficiently.
About us
Thomas Walker Westgate Healthcare are a 25,000+ patient Practice and therefore one of Peterborough's largest practices and member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a diverse population of patients.
We are a dynamic, forward thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community.
Benefits:
Free Parking, Access to NHS Discounts, Employee Recognition Rewards, Eye test vouchers, Staff Training Programme, NHS Pension Scheme, Monthly Team Meetings, Free Tea & Coffee, NHS Continuous Service holiday entitlement honoured *
We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks.
(*providing proof of continuous service is shown and that employment and employment dates meet the criteria)
Details
Date posted
17 June 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A5113-25-0007
Job locations
Princes Street
Peterborough
PE1 2QP
Job descriptionJob description
Job responsibilities
To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, administration tasks related to patient care and supporting the completion of patient prescriptions.
The post holder will be required to work 8.00 - 16.00 or 10.30 -18.30 if full time or start at 8.00 or finish at 18.30 if part time ( 20-25 hours pw)
Reception & telephone booking services duties may include;
General telephonist duties
Booking appointments for all clinical and/or non-clinical staff
Explaining general procedures, making other appointments and dealing with general queries
Giving results over phone/passing urgent results to a doctor
Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
Ensuring reception area and waiting room are tidy
Ensuring sufficient forms and documents are available in Reception
Checking doctors rooms
Opening and closing doors at the beginning, and end of day
The performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader.
Work safely at all times in accordance with practice policy
Receiving and routing patients for appointments on arrival
The post-holder will be part of a team that uses good Care Navigation skills to deliver Triage through the Practices new Digital Triage service
Administrative and prescription tasks include;
Dealing appropriately with tasks and notifications to and from doctors, midwives, health visitors and district nurses and other health authorities
Dealing with personal tasks assigned to you within agreed service levels
Giving prescriptions to patients, checking status; Printing off list of medications for hospital purposes
Printing summaries for patient home visits
Changing patients addresses on the clinical system (Systm One) printing off labels, putting them on paper notes, photocopying relevant documents, updating system and paper notes.
New patients registration checking forms, printing forms etc.
Taking fees from patients, entering in day book and issuing receipts.
Distributing patient information sheets, prescriptions, questionnaires etc.
Distributing doctors questionnaires as required
Scanning documents and coding accurately as required
Confidentiality:
In the performance of the duties outlined in this role you must act within the confines of the data protection and confidentiality policy of the organisation at all times. You will be required to complete mandatory on-line training for this element of the role.
As a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the Practice Health & Safety manual, and the Practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. You will be required to complete mandatory on-line training for this element of the role.
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. You will be required to complete mandatory on-line training for this element of the role.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Personal/professional development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will be expecting to work to agreed quality standards and service levels within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or undersupervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work as required, attending team meeting and participating in local surveys as required
Participate in audits where appropriate
Job responsibilities
To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, administration tasks related to patient care and supporting the completion of patient prescriptions.
The post holder will be required to work 8.00 - 16.00 or 10.30 -18.30 if full time or start at 8.00 or finish at 18.30 if part time ( 20-25 hours pw)
Reception & telephone booking services duties may include;
General telephonist duties
Booking appointments for all clinical and/or non-clinical staff
Explaining general procedures, making other appointments and dealing with general queries
Giving results over phone/passing urgent results to a doctor
Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
Ensuring reception area and waiting room are tidy
Ensuring sufficient forms and documents are available in Reception
Checking doctors rooms
Opening and closing doors at the beginning, and end of day
The performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader.
Work safely at all times in accordance with practice policy
Receiving and routing patients for appointments on arrival
The post-holder will be part of a team that uses good Care Navigation skills to deliver Triage through the Practices new Digital Triage service
Administrative and prescription tasks include;
Dealing appropriately with tasks and notifications to and from doctors, midwives, health visitors and district nurses and other health authorities
Dealing with personal tasks assigned to you within agreed service levels
Giving prescriptions to patients, checking status; Printing off list of medications for hospital purposes
Printing summaries for patient home visits
Changing patients addresses on the clinical system (Systm One) printing off labels, putting them on paper notes, photocopying relevant documents, updating system and paper notes.
New patients registration checking forms, printing forms etc.
Taking fees from patients, entering in day book and issuing receipts.
Distributing patient information sheets, prescriptions, questionnaires etc.
Distributing doctors questionnaires as required
Scanning documents and coding accurately as required
Confidentiality:
In the performance of the duties outlined in this role you must act within the confines of the data protection and confidentiality policy of the organisation at all times. You will be required to complete mandatory on-line training for this element of the role.
As a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the Practice Health & Safety manual, and the Practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. You will be required to complete mandatory on-line training for this element of the role.
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. You will be required to complete mandatory on-line training for this element of the role.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Personal/professional development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will be expecting to work to agreed quality standards and service levels within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or undersupervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work as required, attending team meeting and participating in local surveys as required
Participate in audits where appropriate
Person SpecificationPerson Specification
Skills
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Skills
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Thomas Walker Westgate Healthcare
Address
Princes Street
Peterborough
PE1 2QP
Employer's website
Employer details
Employer name
Thomas Walker Westgate Healthcare
Address
Princes Street
Peterborough
PE1 2QP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.