• Job Description

  Req#: A1154-25-0001?language=en&page=299&sort=publicationDateDesc

  Job summary

  **2 positions available - both 25 hours per week**

  Salford Medical Centre is a GP practice with over 15,000 patients. We are one of the fastest growing practice in Salford taking on average 200-300 registrations per month. We also have a branch practice: The Quays Practice which currently operates out of Ordsall Health Centre (M5 3PH)

  We are looking to recruit 2 additional part time Receptionist / Administrators to work within our Reception & Administration team. We are looking someone to work 25 hours over 5 days.

  The right candidate will be a hard working & organised team player. We are looking for someone who is flexible and eager to learn new skills. Excellent communication skills (verbal & written) are essential and a good understanding of IT is desirable. Previous experience working in a GP practice or in a similar role would be an advantage however full training is provided in-house so inexperienced candidates should not be discouraged.

  What the practice requires:

  • You must be able to work between the hours of 8am - 6:30pm
  • You must be able to work at BOTH sites.
  • We require flexibility to cover sickness / annual leave (sometimes at short notice)

  What we offer:

  • Competitive salary based on experience
  • NHS Pension
  • 5 weeks annual leave in addition to 8 bank holidays (pro-rata)
  • A friendly & welcoming team
  • Supportive Management
  • Uniform provided
  • Extensive training in all aspects of the role.

  Main duties of the job

  The main duties of the Receptionist / Administrator role are:

  • Answering & making calls to patients, relatives & other health care workers
  • Appointment management
  • New patient registrations
  • Prescriptions
  • Meeting & greeting patients
  • Actioning tasks from the clinicians.
  • Actioning referrals
  • Actioning emails
  • Patient recall management

  The right candidate will have excellent skills in:

  1. Communication
  2. Time management
  3. Prioritisation
  4. Organisation
  5. Multitasking
  6. Problem solving

  The right candidate will also be someone who is smart, calm, polite & confidant in their interactions with our patients & the wider team.

  About us

  Salford Medical Centre is one of 10 practices that make up the Salford South East Primary Care Network.We are a long standing high achieving practice and at our last assessment were rated as Good by the CQC.

  We work using the EMIS clinical system as well as using Footfall, Docman10, Ardens, Accurx, iPlato, Outlook.

  Our practice has seen a lot of change in the last 3 years due to the opening of our branch site. We have grown from being under 4000 patients to 15,000 patients. The patient demographic at each of our sites is very different which provides variety in speaking to people from all walks of life as well as a different working environment and with different members of the team.

  Due to our practice expending our clinical & administration teams have grown and diversified. Our team is a mix of ages and backgrounds giving a wealth of knowledge & support for any new starters.

  Our clinical team consists of: 1 GP Partner, 11 Salaried GP's , 1 ANP, , 2 Practice nurses, 2 HCA's, 1 Phlebotomist as well as access to our PCN Pharmacists & MSK Practitioners

  Our clinical, nursing & administrative teams all work harmoniously together as they are all patient focused and driven towards providing the best care for our patients. We also continuously review our systems & processes in order to better meet our patients needs.

  Details

  Date posted

  14 October 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1154-25-0001

  Job locations

  194-198 Langworthy Road

  Salford

  Greater Manchester

  M6 5PP

  
  

  The Quays Medical Practice

  1st Floor Ordsall H/C

  Salford

  M5 3PH

  
  

  Job description

  Job responsibilities

  a. Maintaining and monitoring the practice appointment system

  b. Process personal, telephone and e-requests for appointments

  c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  d. Signpost patients to the correct service

  e. Process incoming and outgoing mail

  f. Initiating contact with and responding to, requests from patients, team members and external agencies

  g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

  h. Process calling letters are requested

  i. Process all DNA letters in accordance with current policy

  j. Read code data on EMIS

  k. Photocopy documentation as required

  l. File and store records as required

  m. Data entry of new and temporary registrations and relevant patient information as required

  n. Input data into the patients healthcare records as necessary

  o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

  p. Manage all queries (including administrative queries) as necessary in an efficient manner

  q. Carry out system searches as requested

  r. Maintain a clean, tidy, effective working area at all times

  s. Monitor and maintain the reception area and notice boards

  t. Support all clinical staff with general tasks as requested

  u. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

  Job description

  Job responsibilities

  a. Maintaining and monitoring the practice appointment system

  b. Process personal, telephone and e-requests for appointments

  c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

  d. Signpost patients to the correct service

  e. Process incoming and outgoing mail

  f. Initiating contact with and responding to, requests from patients, team members and external agencies

  g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

  h. Process calling letters are requested

  i. Process all DNA letters in accordance with current policy

  j. Read code data on EMIS

  k. Photocopy documentation as required

  l. File and store records as required

  m. Data entry of new and temporary registrations and relevant patient information as required

  n. Input data into the patients healthcare records as necessary

  o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

  p. Manage all queries (including administrative queries) as necessary in an efficient manner

  q. Carry out system searches as requested

  r. Maintain a clean, tidy, effective working area at all times

  s. Monitor and maintain the reception area and notice boards

  t. Support all clinical staff with general tasks as requested

  u. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties

  Desirable

  • Experience of working in a health care setting

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Good interpersonal skills
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS user skills

  Personal Qualities & other requirements

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics & English (C or above)
  • AMSPAR Receptionists Qualification
  • NVQ Level 2 in Health and Social Care

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties

  Desirable

  • Experience of working in a health care setting

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Good interpersonal skills
  • Ability to work as a team member and autonomously
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS user skills

  Personal Qualities & other requirements

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Salford Medical Centre

  Address

  194-198 Langworthy Road

  Salford

  Greater Manchester

  M6 5PP

  
  

  Employer's website

  http://www.salfordmedicalcentre.nhs.uk/welcome,48718.htm (Opens in a new tab)

  Employer details

  Employer name

  Salford Medical Centre

  Address

  194-198 Langworthy Road

  Salford

  Greater Manchester

  M6 5PP

  
  

  Employer's website

  http://www.salfordmedicalcentre.nhs.uk/welcome,48718.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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