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Job Description
- Req#: A1351-25-0004?language=en&page=149&sort=publicationDateDesc
- GCSE Grade A-C in Maths and English
- Minimum previous job specific training: patient/customer service
- Experience of working directly with members of the public in a busy patient/customer facing environment
- Experience of answering telephone calls in a high call volume environment
- Experience of working as part of a team
- GCSE Grade A-C in Maths and English
- Minimum previous job specific training: patient/customer service
- Experience of working directly with members of the public in a busy patient/customer facing environment
- Experience of answering telephone calls in a high call volume environment
- Experience of working as part of a team
Job summary
Schoolacre Surgery are looking for a GP receptionist to join our friendly team initially on a bank basis and then will be required to cover maternity leave. Must be well presented and have good IT skills. Previous GP Practice experience is desirable.
Main duties of the job
To be successful in our team, we are looking for someone who is dynamic in their approach and able to balance multiple tasks. We pride ourselves on our compassionate nature with our patients, and this is an essential characteristic that we are looking for. Flexibility is a must, as we work on a shift basis with the normal opening hours of 8am to 6.30pm. We would require any successful candidate to be able to cover other shifts outside their regular pattern to assist with holiday cover.
Previous experience is preferred, however it is not essential as full training will be provided to the successful candidate
About us
We are small family practice located in Shard End with a patient list size of 3,000. We pride ourselves on our team spirit and if successful, you will find yourself part of a fun and approachable work group with a passion for self-improvement and progression opportunities.
We actively promote from within - and hope that our staff members feel supported in their role. We encourage our staff to take on their own areas of responsibility and ownership, and to develop autonomous skills, giving them a step into their future careers within the non-clinical side of the NHS.
Details
Date posted
14 May 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1351-25-0004
Job locations
2 Schoolacre Road
Birmingham
B34 6RB
Job descriptionJob description
Job responsibilities
Reception duties include the following: (this list is not exhaustive)
Booking telephone appointments through inbound calls.
Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team.
Updating patient records - Accurate information and full documentation of actions.
Processing online consultation forms.
General administrative tasks.
Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need.
Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.
Job responsibilities
Reception duties include the following: (this list is not exhaustive)
Booking telephone appointments through inbound calls.
Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team.
Updating patient records - Accurate information and full documentation of actions.
Processing online consultation forms.
General administrative tasks.
Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need.
Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Schoolacre Surgery
Address
2 Schoolacre Road
Birmingham
B34 6RB
Employer's website
Employer details
Employer name
Schoolacre Surgery
Address
2 Schoolacre Road
Birmingham
B34 6RB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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