• Job Description

  Req#: A2422-25-0002?language=en&page=972&sort=publicationDateDesc

  Job summary

  Harlequin Surgery supports the health needs of approx 10k residents in our local community. We require a flexible Receptionist to support our existing team of receptionists. If you have excellent telephone and communication skills as well as being a good team player we would like to hear from you. Experience of SystmOne would be an advantage, however, training will be provided to the successful candidates. Flexibility is essential to cover for holidays and absence.

  Main duties of the job

  To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that inquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

  About us

  Harlequin surgery is a friendly team driven practice.

  We value reliability, responsibility, good communication and the ability to adapt to changing situations.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2422-25-0002

  Job locations

  160 Shard End Crescent

  Birmingham

  B34 7BP

  
  

  Job description

  Job responsibilities

  REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

  HOURS: 25

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Fax and photocopy as requested

  Reception

  • Receiving patients consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person

  Appointments

  • Process appointment requests for today future appointments from patients by telephone and in person.
  • Deal with visits requests
  • Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.

  Computer

  • Making full use of practice computer system taking into account protocols
  • Process repeat prescription request in accordance with practice guidelines.

  Telephone

  • Have working knowledge of telephone system, during and after hours.
  • Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed

  Other Tasks

  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Any other tasks allocated by managers

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

  Job description

  Job responsibilities

  REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

  HOURS: 25

  Job Summary:

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Job Responsibilities:

  Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Fax and photocopy as requested

  Reception

  • Receiving patients consulting with members of practice team
  • Be able to cover all reception position as necessary
  • Respond to all queries and requests for assistance from patients, practice team, hospital and visitors or refer to appropriate person

  Appointments

  • Process appointment requests for today future appointments from patients by telephone and in person.
  • Deal with visits requests
  • Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.

  Computer

  • Making full use of practice computer system taking into account protocols
  • Process repeat prescription request in accordance with practice guidelines.

  Telephone

  • Have working knowledge of telephone system, during and after hours.
  • Answer the telephone and make calls as required in a polite manner, taking messages as necessary and as directed

  Other Tasks

  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Any other tasks allocated by managers

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources.

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.

  Person Specification

  Qualifications

  Essential

  • Good education with good level of literacy skills

  Desirable

  • Reception or customer care training
  • Telephone technique training
  • Windows-based IT training

  Experience

  Essential

  • Previous reception or clerical background
  • Excellent interpersonal and communication skills both verbal and written
  • Computer literate in the use of a windows-based PC Keyboard skills Ability to cope with more than one task at a time and move between tasks as required
  • Ability to work unsupervised
  • Ability to cope in a stressful or emergency situation
  • Evidence of collaborative working within teams

  Desirable

  • Pragmatic approach to day to day challenges
  • Able to respond positively to changing priorities and demands

  Person Specification

  Qualifications

  Essential

  • Good education with good level of literacy skills

  Desirable

  • Reception or customer care training
  • Telephone technique training
  • Windows-based IT training

  Experience

  Essential

  • Previous reception or clerical background
  • Excellent interpersonal and communication skills both verbal and written
  • Computer literate in the use of a windows-based PC Keyboard skills Ability to cope with more than one task at a time and move between tasks as required
  • Ability to work unsupervised
  • Ability to cope in a stressful or emergency situation
  • Evidence of collaborative working within teams

  Desirable

  • Pragmatic approach to day to day challenges
  • Able to respond positively to changing priorities and demands

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Harlequin Surgery

  Address

  160 Shard End Crescent

  Birmingham

  B34 7BP

  
  

  Employer's website

  https://harlequinsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Harlequin Surgery

  Address

  160 Shard End Crescent

  Birmingham

  B34 7BP

  
  

  Employer's website

  https://harlequinsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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