NHS
GP Receptionist (Care Navigator)
This job is now closed
Job Description
- Req#: A0839-25-0000?language=en&page=431&sort=publicationDateDesc
- Excellent communication skills (written and oral)
- Effective time management (Planning & Organising)
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a GP Practice
- Excellent communication skills (written and oral)
- Effective time management (Planning & Organising)
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a GP Practice
Job summary
We currently have a part time job opportunity at St Georges Surgery. You can join our team in the role of GP Receptionist/Care Navigator. The hours will be 5.5 hour per day over 5 days. Week one you will be required to work 7.45am till 1.15pm and week two, you will work 1pm till 6.30pm. You will also cover extended hours from 6.30pm till 8.30pm on a rota system with colleagues.
We are a long-established, GP training practice of just over 10,000 patients that is steadily growing. We are a happy, friendly place with several long-serving staff members. We have a favourable reputation among the local population and excellent relationships with neighbouring practices. We were rated Good by CQC at our last inspection and our QOF achievements are high.
Main duties of the job
You will need to have good IT skills, familiarity with EMIS web and excellent interpersonal skills for our public facing work. This is offered as a permanent position subject to satisfactory probationary period and DBS check.
About us
Ours is a clinical team of seven regular GPs (five of whom are partners), one Advanced Nurse Practitioner, two Practice Nurses, one Nurse Associate and one HCA. The clinicians are well-supported with a full team of administrative and management staff.
We are a forward-looking practice that promotes the development of ARRS roles and to this end, we currently host a Physicians Associate, two Clinical Pharmacists, one Pharmacy Technician and a Mental Health Practitioner.
We value learning and development for the whole practice, and we timetable several learning events and meetings through the year. We train people in various stages of their careers, including medical students, foundation year doctors and GP trainees.
We are working towards making effective use of digital systems to deliver the best possible care for our patients.
Details
Date posted
02 June 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0839-25-0000
Job locations
62 Haslingden Road
Blackburn
BB2 3HS
Job descriptionJob description
Job responsibilities
a. Maintaining and monitoring the practice appointment system
b. Management of repeat prescriptions, ensuring they are processed accurately and efficiently
c. Process personal, telephone and e-requests for appointments
d. Action incoming faxes when necessary
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Read code data on EMIS WEB
i. Photocopy documentation as required
j. Data entry of new and temporary registrations and relevant patient information as required
k. Input data into the patients healthcare records as necessary
l. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
m. Manage all queries as necessary in an efficient manner
n. Carry out system searches as requested
o. Maintain a clean, tidy, effective working area at all times
p. Monitor and maintain the reception area and notice boards
q. Support all clinical staff with general tasks as requested
r. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
s. Manage workflow tasks on a daily basis
Complete opening and closing procedures in accordance with the duty rota
Job responsibilities
a. Maintaining and monitoring the practice appointment system
b. Management of repeat prescriptions, ensuring they are processed accurately and efficiently
c. Process personal, telephone and e-requests for appointments
d. Action incoming faxes when necessary
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiating contact with and responding to, requests from patients, team members and external agencies
h. Read code data on EMIS WEB
i. Photocopy documentation as required
j. Data entry of new and temporary registrations and relevant patient information as required
k. Input data into the patients healthcare records as necessary
l. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
m. Manage all queries as necessary in an efficient manner
n. Carry out system searches as requested
o. Maintain a clean, tidy, effective working area at all times
p. Monitor and maintain the reception area and notice boards
q. Support all clinical staff with general tasks as requested
r. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
s. Manage workflow tasks on a daily basis
Complete opening and closing procedures in accordance with the duty rota
Person SpecificationPerson Specification
Skills
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Georges Surgery
Address
62 Haslingden Road
Blackburn
BB2 3HS
Employer's website
Employer details
Employer name
St Georges Surgery
Address
62 Haslingden Road
Blackburn
BB2 3HS
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.