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Job Description
- Req#: A4064-25-0003?language=en&page=40&sort=publicationDateDesc
- Refer to attached person specification
- Refer to attached person specification
- Refer to attached person specification
- Refer to attached person specification
- Refer to attached person specification
- Refer to attached person specification
- Refer to attached person specification
- Refer to attached person specification
Job summary
Responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
a. Maintain and monitor the practice appointment system.
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
d. Signpost patients to the correct service
e. The management of repeat prescriptions, ensuring they are processed accurately and efficiently.
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Clinically code data on Systm1
h. Photocopy documentation as required.
i. Data entry of new and temporary registrations and relevant patient information as required.
j. Input data into patients healthcare records as necessary
k. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner.
m. Maintain a clean, tidy, effective working area at all times.
n. Monitor and maintain the reception area and notice boards.
o. Support all clinical staff with general tasks as requested.
p. Action incoming emails and correspondence as necessary
q. Scan patient related documentation and attach scanned documents to patients records.
r. Complete opening and closing procedures in accordance with the duty Rota.
About us
The Bridge Group Practice works within two purpose built premises in the West and North Hull. We serve 8500+ patients, we are part of the NEXUS Primary Care Network, comprising of 4 local practices.
We are a GMS practice. Our clinical software is Systm One and we are paper light. We achieve highly in QOF and provide a range of Enhanced Services. Our C.Q.C. inspection in 2016 was rated GOOD but, our main strengths lie in our commitment to the ideals of a traditional family practice with strong ties in our local population and good working relationship with our neighboring practices.
We have an Advanced Nurse Prescriber, and a Nurse Practitioner In addition we have two highly motivated and experienced nurses who, along with our two health care assistants take care of much of our long term conditions monitoring. The practice is fortunate in having excellent administration and reception staff at both sites
Details
Date posted
23 May 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A4064-25-0003
Job locations
The Orchard Centre
210 Orchard Park Road
Hull
HU6 9BX
Elliott Chappell Health Centre
215 Hessle Road
HULL
HU6 9BX
Job descriptionJob description
Job responsibilities
38 hours per week over 4 days.
Mondays, Tuesdays & Wednesdays and Fridays 8am to 6.00pm with 30 minutes unpaid lunch break. You would be required to work at both the Orchard Centre and Elliott Chappell.
You would also be required to work the occasional Saturday morning 9am- 12pm
Job responsibilities
38 hours per week over 4 days.
Mondays, Tuesdays & Wednesdays and Fridays 8am to 6.00pm with 30 minutes unpaid lunch break. You would be required to work at both the Orchard Centre and Elliott Chappell.
You would also be required to work the occasional Saturday morning 9am- 12pm
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Bridge Group Practice
Address
The Orchard Centre
210 Orchard Park Road
Hull
HU6 9BX
Employer's website
https://www.thebridgegrouppractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Bridge Group Practice
Address
The Orchard Centre
210 Orchard Park Road
Hull
HU6 9BX
Employer's website
https://www.thebridgegrouppractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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