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Job Description
- Req#: A2972-25-0001?language=en&page=332&sort=publicationDateDesc
- Managing a high volume of phone calls from patients and health care professionals
- Greeting, checking in and booking appointments for patients at the front desk
- Dealing with repeat prescription requests
- Responding efficiently and with respect and empathy to patient enquiries both in person and by telephone
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
- Remaining patient and calm in often stressful situations
- Scanning, filing and photocopying documents
- Clerical support to GPs and the wider healthcare team (completing and processing referrals/documents)
- Understand and disseminate NHS wider policies to patients when requested
- Undertake any other additional duties appropriate to the post as requested by the management team
- Support the practice team with patient wellbeing events patients coffee mornings/drinks
- GCSE grade A to C (9-4) in English and Maths
- Experience of working in a GP practice Experience of using SystmOne/EMIS
- GCSE grade A to C (9-4) in English and Maths
- Experience of working in a GP practice Experience of using SystmOne/EMIS
Job summary
We are looking to recruit a part-time receptionist to join our friendly GP practice team. Applicants should have any type of receptionist experience and knowledge of SystmOne/EMIS. GP receptionists will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. We are looking for a candidate who can be flexible within the role, to have the ability to adapt to the daily needs of the practice and to support annual leave cover and absences when required.
Main duties of the job
About us
We are a friendly GP practice on the Kings Road in Chelsea, London. With patients' needs at the heart of everything we do, we strive to provide a high quality service and treat all our patients with the utmost respect and care.
We are a busy surgery with a diverse group of staff to reflect our diverse community.
We look forward to hearing from you.
Details
Date posted
06 May 2025
Pay scheme
Other
Salary
£14.22 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A2972-25-0001
Job locations
409 Kings Road
London
SW10 0LR
Job descriptionJob description
Job responsibilities
This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.
Job responsibilities
This role is to recruit a medical receptionist. The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and cover annual leave and absences when required. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To work closely with the other reception staff to ensure the smooth running of reception and efficient delivery of services to the patients.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Good Practice
Address
409 Kings Road
London
SW10 0LR
Employer's website
https://www.thegoodpractice.london/ (Opens in a new tab)
Employer details
Employer name
The Good Practice
Address
409 Kings Road
London
SW10 0LR
Employer's website
https://www.thegoodpractice.london/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.