This job is now closed
Job Description
- Req#: A1554-25-0002?language=en&page=18&sort=publicationDateDesc
- To make appointments for patients with doctors, nurses and pharmacists on the practices clinical system (SystmOne), ensuring that practice procedure is followed and the patient booked with the most appropriate health care professional.
- To signpost patients to eConsult and community pharmacies as appropriate in line with the practices procedure.
- To welcome and book in patients arriving for their appointment.
- To welcome and register new patients to the practice, ensuring all paperwork is completed and practice procedures followed.
- To record all requests for home visits on the practices clinical system and notify doctors.
- To respond to patient requests for results and to contact patients who are asked to come in following tests/investigations.
- To answer the telephone promptly and deal with or redirect queries.
- To take messages as required for other members of staff.
- To maintain a professional and helpful manner towards patients and other visitors to the practice at all times.
- To request photographs from patients ahead of remote doctor appointments where appropriate.
- To scan hospital letters into the practices clinical system (SystmOne).
- To file hospital letters and results as required in medical records.
- To process repeat prescription requests in line with the practices Repeat Prescribing Policy ready for doctor verification and electronic signature.
- To amalgamate records received for new patients with temporary practice records.
- To extract/print records of patients leaving the practice and send to NHS England in line with practice procedures.
- To open post and distribute as required.
- To check stock levels of your assigned clinical room on a weekly basis and restock room as required.
- To email referral requests as required and post mail at the end of each session.
- To photocopy patient records as required by the practice secretary.
- To book transport for patients attending hospital when clinically required.
- To book interpreters for patients as required.
- To leave reception tidy and ready for incoming colleagues, ensuring any outstanding actions are communicated to colleagues and properly documented.
- To open the premises in the morning and prepare for surgeries, with calls commencing from 8.00 am.
- To tidy and air the waiting room at the end of each session.
- To ensure the premises are locked and secure and the alarm set at the end of each day (locking up is always undertaken by at least two people).
- To make coffee/tea as required and ensure the kitchen is left tidily.
- To attend and contribute to receptionist and practice team meetings.
- To provide cover for colleagues during times of annual or sick leave.
- To undertake any other administrative task reasonably delegated to you by doctors or managerial staff.
- To participate in a rota for Saturday mornings (currently the practice has agreed to be open 5-6 Saturdays a year in total only).
- To make appointments for patients with doctors, nurses and pharmacists on the practices clinical system (SystmOne), ensuring that practice procedure is followed and the patient booked with the most appropriate health care professional.
- To signpost patients to eConsult and community pharmacies as appropriate in line with the practices procedure.
- To welcome and book in patients arriving for their appointment.
- To welcome and register new patients to the practice, ensuring all paperwork is completed and practice procedures followed.
- To record all requests for home visits on the practices clinical system and notify doctors.
- To respond to patient requests for results and to contact patients who are asked to come in following tests/investigations.
- To answer the telephone promptly and deal with or redirect queries.
- To take messages as required for other members of staff.
- To maintain a professional and helpful manner towards patients and other visitors to the practice at all times.
- To request photographs from patients ahead of remote doctor appointments where appropriate.
- To scan hospital letters into the practices clinical system (SystmOne).
- To file hospital letters and results as required in medical records.
- To process repeat prescription requests in line with the practices Repeat Prescribing Policy ready for doctor verification and electronic signature.
- To amalgamate records received for new patients with temporary practice records.
- To extract/print records of patients leaving the practice and send to NHS England in line with practice procedures.
- To open post and distribute as required.
- To check stock levels of your assigned clinical room on a weekly basis and restock room as required.
- To email referral requests as required and post mail at the end of each session.
- To photocopy patient records as required by the practice secretary.
- To book transport for patients attending hospital when clinically required.
- To book interpreters for patients as required.
- To leave reception tidy and ready for incoming colleagues, ensuring any outstanding actions are communicated to colleagues and properly documented.
- To open the premises in the morning and prepare for surgeries, with calls commencing from 8.00 am.
- To tidy and air the waiting room at the end of each session.
- To ensure the premises are locked and secure and the alarm set at the end of each day (locking up is always undertaken by at least two people).
- To make coffee/tea as required and ensure the kitchen is left tidily.
- To attend and contribute to receptionist and practice team meetings.
- To provide cover for colleagues during times of annual or sick leave.
- To undertake any other administrative task reasonably delegated to you by doctors or managerial staff.
- To participate in a rota for Saturday mornings (currently the practice has agreed to be open 5-6 Saturdays a year in total only).
- Educated to GCSE level or equivalent
- Previous work experience in an administrative or receptionist role
- Experience of working in general practice
- Experience of working with the public
- Good keyboard skills
- Computer literate
- Good verbal and written communication skills
- Friendly and efficient telephone manner
- Ability to use alphabetical filing systems
- Message taking skills
- Professional manner and appearance
- Calm and patient under pressure
- Empathetic and caring nature
- Punctual and reliable
- Able to work flexibly when required
- Understanding of the importance of patient confidentiality
- Quick to learn
- Some knowledge of and interest in the NHS
- Clear reason given in application as to why you are applying for the post of receptionist and what you can bring to the role
- Educated to GCSE level or equivalent
- Previous work experience in an administrative or receptionist role
- Experience of working in general practice
- Experience of working with the public
- Good keyboard skills
- Computer literate
- Good verbal and written communication skills
- Friendly and efficient telephone manner
- Ability to use alphabetical filing systems
- Message taking skills
- Professional manner and appearance
- Calm and patient under pressure
- Empathetic and caring nature
- Punctual and reliable
- Able to work flexibly when required
- Understanding of the importance of patient confidentiality
- Quick to learn
- Some knowledge of and interest in the NHS
- Clear reason given in application as to why you are applying for the post of receptionist and what you can bring to the role
Job summary
We are looking for an enthusiastic new receptionist for 16-22 hours per week over 3-4 days to join our supportive team. The post would suit somebody with an interest in health and patient care who works well under pressure and likes a busy but rewarding working environment. Although previous experience would be an advantage, this is not essential as full training will be provided. There may be opportunity to increase hours in the future if desired by the post holder.
Main duties of the job
The role of a GP receptionist is varied and includes answering the telephone, booking appointments, greeting patients and processing clinical letters and repeat prescriptions. Morning sessions start at 8.00 am and afternoon sessions run until 5.30 and 6.30 pm. The post holder will need to be able to work flexibly at times and provide cover from time to time when colleagues are on leave.
About us
We are a friendly and supportive GP surgery in Northolt with just over 7,500 patients. We have a team of approximately 20 staff including 7-8 receptionists. We have an excellent reputation within the local area and high levels of patient satisfaction. Our waiting time for routine appointment with a doctor is usually 2-4 days.
Date posted
22 April 2025
Pay scheme
Other
Salary
£12.25 to £12.57 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1554-25-0002
Job locations
81 Danemead Grove
Northolt
Middlesex
UB5 4NY
Job descriptionJob description
Job responsibilities
The Grove Medical Practice is a busy six doctor training practice with over 7,500 patients. We are looking for a part-time receptionist to join our friendly team. The post holder will be required to work 3-4 days per week and be able to provide cover for colleagues during leave including covering a Wednesday evening until 8.30pm 2-3 times a year. The role of a GP receptionist can be demanding at times and the post holder will need to be able to work effectively and calmly under pressure. The post holder must be available to start morning sessions at 8.00 am on some days and finish at least one or two afternoon sessions per week at 5.30 or 6.30 pm.
Reception duties
Clerical duties
Opening and closing the practice
Other
Job responsibilities
The Grove Medical Practice is a busy six doctor training practice with over 7,500 patients. We are looking for a part-time receptionist to join our friendly team. The post holder will be required to work 3-4 days per week and be able to provide cover for colleagues during leave including covering a Wednesday evening until 8.30pm 2-3 times a year. The role of a GP receptionist can be demanding at times and the post holder will need to be able to work effectively and calmly under pressure. The post holder must be available to start morning sessions at 8.00 am on some days and finish at least one or two afternoon sessions per week at 5.30 or 6.30 pm.
Reception duties
Clerical duties
Opening and closing the practice
Other
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Reason for applying for the post
Essential
Qualifications
Essential
Experience
Essential
Desirable
Knowledge and skills
Essential
Desirable
Reason for applying for the post
Essential
Employer details
Employer name
The Grove Medical Practice
Address
81 Danemead Grove
Northolt
Middlesex
UB5 4NY
Employer's website
https://www.thegrovemedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Grove Medical Practice
Address
81 Danemead Grove
Northolt
Middlesex
UB5 4NY
Employer's website
https://www.thegrovemedicalpractice.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.