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Job Description
- Req#: A5519-25-0003?language=en&page=847&sort=publicationDateDesc
- Experience in a customer care facing environment that you can evidence within your application.
- Excellent communication skills and be able to demonstrate an attention to detail.
- Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
- The post is part time
- Be reliable, professional and adaptable to excel in an ever-changing environment
- Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
- Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills
- Experience of Using EMIS/Docman and ACCruX
- Experience in a customer care facing environment that you can evidence within your application.
- Excellent communication skills and be able to demonstrate an attention to detail.
- Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
- The post is part time
- Be reliable, professional and adaptable to excel in an ever-changing environment
- Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
- Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills
- Experience of Using EMIS/Docman and ACCruX
- Experience of working in a GP Practice
- Experience of EMIS
- Experience of Docman
- Experience of Accrux
- Experience of working in a GP Practice
- Experience of EMIS
- Experience of Docman
- Experience of Accrux
Job summary
Kensington Road is a long-established GP surgery in the suburb of Earlsdon, Coventry. With 4 GPs, 1 Nurse, 1 Advanced Nurse Practitioner and a number of ARRS Roles who work regularly within the practice.
We are seeking to recruit a Reception / Administrator on a part time basis to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the practice.
Main duties of the job
Greet patients and visitors to the practice in a courteous, efficient, professional end empathic manner
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure those patients without appointments but who need 'urgent consultations are booked into appropriate slots with the appropriate clinician.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols.
Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests appropriately
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
About us
We are seeking to recruit a Reception / Administrator on a part time basis to join our friendly, dynamic team! With a culture of delivering high quality care, you will act as the first point of contact for patients and visitors using the Practice
Details
Date posted
24 June 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5519-25-0003
Job locations
148 Kensington Road
Earlsdon
Coventry
Warwickshire
CV5 6HY
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Experience
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kensington Road GP Surgery
Address
148 Kensington Road
Earlsdon
Coventry
Warwickshire
CV5 6HY
Employer's website
https://www.kensingtonroadsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Kensington Road GP Surgery
Address
148 Kensington Road
Earlsdon
Coventry
Warwickshire
CV5 6HY
Employer's website
https://www.kensingtonroadsurgery.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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