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Job Description
- Req#: A0859-25-0003?language=en&page=335&sort=publicationDateDesc
- Company pension
- Day shift
- Monday to Friday
- GCSE or equivalent (preferred)
- Administrative experience: 1 year (required)
- General Practice: 1 year (required)
- Company pension
- Day shift
- Monday to Friday
- GCSE or equivalent (preferred)
- Administrative experience: 1 year (required)
- General Practice: 1 year (required)
- Experience:
- Administrative experience: 1 year required
- General Practice: 1 year required
- Education:
- GCSE or equivalent - preferred
- Experience:
- Administrative experience: 1 year required
- General Practice: 1 year required
- Education:
- GCSE or equivalent - preferred
Job summary
Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration/call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.
This will be a part time role, with various shift times including 12-6:30pm.
Main duties of the job
Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.
Deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.
Answer telephone calls and book patients in for same day appointments.
Book appointments for patients who present at the reception desk as required.
Deal with patient telephone enquiries as and when they arise.
Welcome and appropriately advise patients of the services within the practice.
Undertake administration duties as and when instructed.
Contact patients when required to book appointments relating to recall schedules.
Be flexible and work with the team to cover holidays and sickness as required
Keep up to date with allocated tasks via system one.
Ensure emails are read and acted upon.
Liaise with clinicians and other staff as necessary
Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.
Create a positive image of the practice.
Be an active and supportive member of the reception team and the whole practice team
Undertake mandatory training as per the practice training plan.
Other duties as directed by the partners, the business manager or operations manager
About us
We are a longstanding NHS GP Practice proudly serving the Pimlico and Westminster communities. With over 14,000 registered patients predominantly from our local catchment area, we provide a wide range of dedicated healthcare services including diabetes management, paediatric clinics, chronic disease management, and a home visiting service.
Our practice collaborates closely with local NHS partners such as Westminster ONE, Healthshare, the community mental health team, and is an active member of the South Westminster (PCN). PCNs across England bring together GP practices, community services, mental health, social care, pharmacy, hospital, and voluntary services to deliver accessible, high-quality healthcare while optimising NHS resources and reducing barriers to care.
Details
Date posted
07 July 2025
Pay scheme
Other
Salary
£11.95 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
A0859-25-0003
Job locations
46-50
Lupus Street
London
SW1V 3EB
Job descriptionJob description
Job responsibilities
Job description
Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.
This will be a part time role, with various shift times including 12-6:30pm.
Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.
As and when required deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.
Answer telephone calls and book patients in for same day appointments.
Book appointments for patients who present at the reception desk as required.
Deal with patient telephone enquiries as and when they arise.
Welcome and appropriately advise patients of the services within the practice.
Undertake administration duties as and when instructed.
Contact patients when required to book appointments relating to recall schedules.
Be flexible and work with the team to cover holidays and sickness as required
Keep up to date with allocated tasks via system one.
Ensure emails are read and acted upon.
Liaise with clinicians and other staff as necessary
Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.
Contribute to improving systems and procedures if identified.
Create a positive image of the practice.
Be an active and supportive member of the reception team and the whole practice team
Undertake mandatory training as per the practice training plan.
Attend team meetings as and when required.
Other duties as directed by the partners, the business manager or operations manager
Job Type: Part-time
Pay: £11.95 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Application deadline: 14/07/2025
Job responsibilities
Job description
Pimlico Health at the Marven is a well-established innovative general practice based in Pimlico. We provide an array of NHS services to our practice population of 14,500 from very modern premises. We are seeking a highly motivated individual to join our administration call handling team. Someone with excellent communication skills aligned to a professional attitude with an outgoing, friendly personality.
This will be a part time role, with various shift times including 12-6:30pm.
Book appointments for patients via the telephone once you have established their clinical need and actively signposted them to the most appropriate clinician.
As and when required deal with patients on a face to face basis when they arrive at the practice and be polite and courteous at all times.
Answer telephone calls and book patients in for same day appointments.
Book appointments for patients who present at the reception desk as required.
Deal with patient telephone enquiries as and when they arise.
Welcome and appropriately advise patients of the services within the practice.
Undertake administration duties as and when instructed.
Contact patients when required to book appointments relating to recall schedules.
Be flexible and work with the team to cover holidays and sickness as required
Keep up to date with allocated tasks via system one.
Ensure emails are read and acted upon.
Liaise with clinicians and other staff as necessary
Play an integral role in educating patients about changes happening in primary care, and how this may affect their care, offering suitable alternatives where appropriate by way of care navigation.
Contribute to improving systems and procedures if identified.
Create a positive image of the practice.
Be an active and supportive member of the reception team and the whole practice team
Undertake mandatory training as per the practice training plan.
Attend team meetings as and when required.
Other duties as directed by the partners, the business manager or operations manager
Job Type: Part-time
Pay: £11.95 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Application deadline: 14/07/2025
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pimlico Health @ The Marven
Address
46-50
Lupus Street
London
SW1V 3EB
Employer's website
Employer details
Employer name
Pimlico Health @ The Marven
Address
46-50
Lupus Street
London
SW1V 3EB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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