NHS
GP Receptionist/Administrator
This job is now closed
Job Description
- Req#: A1844-25-0004?language=en&page=879&sort=publicationDateDesc
- QualificationsEssentialDesirable
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
- ExperienceEssentialDesirable
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- SkillsEssentialDesirable
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- BehavioursEssentialDesirable
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- KnowledgeEssentialDesirable
- Knowledge of SystmOne
- QualificationsEssentialDesirable
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
- ExperienceEssentialDesirable
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
- SkillsEssentialDesirable
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- BehavioursEssentialDesirable
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- KnowledgeEssentialDesirable
- Knowledge of SystmOne
Job summary
Clifton Lane Surgery are looking to recruit a Receptionist/Administrator for our small yet very busy practice.
The post holder will be expected to provide an efficient reception service to our patients whilst also providing clerical duties at the request of clinical and managerial staff.
The post is for part time hours Mon-Fri and the successful applicant must be flexible and available to work full time hours when required to cover sickness and annual leave.
Main duties of the job
The ability to multi-task is essential on any reception and the successful applicant will ideally have previous experience of working within General practice.
The successful applicant must also have:
1. Excellent communication skills, including a good telephone manner.
2. Good level of I.T skills and knowledge (experience of System One preferred but not mandatory).
3. Ability to work as both part of a team and independently.
4.Be available to open/close surgery at appropriate times.
About us
Clifton Lane Surgery is a small but busy practice near the centre of Darlaston.
We encourage a friendly yet professional atmosphere.
We are CQC rated GOOD and strive to deliver a high standard of care to our patient population.
Details
Date posted
16 July 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A1844-25-0004
Job locations
Clifton Lane
Stone Cross
West Bromwich
B71 3AS
Victoria Health Centre
5 Suffrage Street
Smethwick
West Midlands
B66 3PZ
Job descriptionJob description
Job responsibilities
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Pulling medical envelopes when requested by doctors
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Make refreshments for doctors and other team members, participate in washing up
24.
Any other reasonable duties as necessary
Job responsibilities
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Pulling medical envelopes when requested by doctors
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Make refreshments for doctors and other team members, participate in washing up
24.
Any other reasonable duties as necessary
Person SpecificationPerson Specification
Qualifications
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Clifton Medical Centre
Address
Clifton Lane
Stone Cross
West Bromwich
B71 3AS
Employer's website
https://www.mysurgerywebsite.co.uk/contact1.aspx?p=M88630 (Opens in a new tab)
Employer details
Employer name
Clifton Medical Centre
Address
Clifton Lane
Stone Cross
West Bromwich
B71 3AS
Employer's website
https://www.mysurgerywebsite.co.uk/contact1.aspx?p=M88630 (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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