• Job Description

  Req#: A5837-24-0006?language=en&page=936&sort=publicationDateDesc

  Job summary

  We are looking for an experienced GP surgery receptionistto join our friendly GP Surgery team. This role requires previous experience in a GP surgery setting, and proficiency in using EMIS Webis essential.

  PLEASE NOTE :The role initially requires 18-20 hours per week,These hours may adjust in the future based on the needs of the practice.

  Main duties of the job

  • We are seeking a friendly, organised, and reliable Receptionist to join our busy GP surgery team. The successful candidate will be the first point of contact for patients, handling appointment bookings, patient queries, and administrative tasks.

    Main duties include:

    • Greeting patients and managing phone and face-to-face enquiries.

    • Booking, amending, and cancelling appointments using EMIS Web.

    • Processing incoming and outgoing correspondence via Docman.

    • Supporting clinicians with efficient workflow of administrative tasks.

    • Maintaining patient confidentiality and excellent customer service.

    Essential requirements:

    • Previous experience in a GP surgery or healthcare setting.

    • Competence in EMIS Web and Docman systems.

    • Strong communication skills and attention to detail.

  About us

  St Nicolis is a branch site of Station Street Surgery. We are in the process of building a strong, integrated team that can grow and work together for years to come.

  Details

  Date posted

  17 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience NA

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A5837-24-0006

  Job locations

  St Nicolas Medical Centre

  Windermere Avenue

  Nuneaton

  Warwickshire

  CV11 6HH

  
  

  Job description

  Job responsibilities

  • Previous experience working in a GP surgery is essential
  • Strong knowledge of EMIS Web system
  • Excellent communication, organizational, and multitasking skills
  • Ability to work independently and as part of a team
  • Attention to detail and confidentiality.

  Job description

  Job responsibilities

  • Previous experience working in a GP surgery is essential
  • Strong knowledge of EMIS Web system
  • Excellent communication, organizational, and multitasking skills
  • Ability to work independently and as part of a team
  • Attention to detail and confidentiality.

  Person Specification

  Organizational Skills

  Essential

  • Organizational Skills: Ability to manage and prioritize multiple tasks efficiently, ensuring the smooth daily running of the surgery.
  • Communication Skills: Excellent verbal and written communication skills for liaising with patients, staff, and external services.
  • Attention to Detail: High level of accuracy when handling patient records, data entry, and correspondence.
  • Confidentiality: Understanding of patient confidentiality, GDPR, and data protection regulations, ensuring compliance at all times.
  • Problem-Solving: Ability to think on your feet and resolve administrative and operational issues quickly and effectively.

  Desirable

  • Team Player: Ability to work collaboratively within a multidisciplinary team.
  • Customer-Focused: Friendly and approachable, ensuring excellent service is provided to patients and visitors.
  • Adaptability: Flexible and able to respond to the changing needs of the surgery.
  • Proactive: Ability to take initiative and anticipate the needs of the surgery and the team.

  Qualifications

  Essential

  • Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
  • Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
  • Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
  • IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.

  Desirable

  • NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.

  Person Specification

  Organizational Skills

  Essential

  • Organizational Skills: Ability to manage and prioritize multiple tasks efficiently, ensuring the smooth daily running of the surgery.
  • Communication Skills: Excellent verbal and written communication skills for liaising with patients, staff, and external services.
  • Attention to Detail: High level of accuracy when handling patient records, data entry, and correspondence.
  • Confidentiality: Understanding of patient confidentiality, GDPR, and data protection regulations, ensuring compliance at all times.
  • Problem-Solving: Ability to think on your feet and resolve administrative and operational issues quickly and effectively.

  Desirable

  • Team Player: Ability to work collaboratively within a multidisciplinary team.
  • Customer-Focused: Friendly and approachable, ensuring excellent service is provided to patients and visitors.
  • Adaptability: Flexible and able to respond to the changing needs of the surgery.
  • Proactive: Ability to take initiative and anticipate the needs of the surgery and the team.

  Qualifications

  Essential

  • Previous GP Surgery Experience: Demonstrated experience in a similar administrative and secretarial role within a GP practice or primary care setting.
  • Proficiency in EMIS Web: Strong working knowledge of EMIS Web for managing patient records, appointments, and correspondence.
  • Administrative Skills: Proven ability to manage administrative tasks such as filing, record-keeping, scheduling, and correspondence in a healthcare environment.
  • IT Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software.

  Desirable

  • NHS or Primary Care Experience: Familiarity with NHS systems, processes, and healthcare protocols.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Station Street Surgery

  Address

  St Nicolas Medical Centre

  Windermere Avenue

  Nuneaton

  Warwickshire

  CV11 6HH

  
  

  Employer's website

  https://www.stationstreetsurgery.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Station Street Surgery

  Address

  St Nicolas Medical Centre

  Windermere Avenue

  Nuneaton

  Warwickshire

  CV11 6HH

  
  

  Employer's website

  https://www.stationstreetsurgery.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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