NHS
GP Surgery - Receptionist part time
This job is now closed
Job Description
- Req#: A3962-25-0000?language=en&page=651&sort=publicationDateDesc
- Option 1: 08:00 - 13:30
- Option 2: 14:00 - 18:30
- Excellent communication and interpersonal skills.
- A friendly and approachable manner with a strong focus on customer service.
- Strong organisational skills and the ability to multitask effectively.
- Previous experience in a receptionist or administrative role, ideally in a healthcare setting (desirable but not essential).
- Proficiency in using office software and basic computer systems.
- Flexibility to cover shifts, including the opposite shift as needed for sickness or annual leave.
- Competitive hourly rate of £12.21.
- Supportive and friendly team environment.
- Flexible working hours with two shift options.
- Opportunity to work in a rewarding and patient-focused setting.
- A chance to join a well-established and respected healthcare team in Milton Keynes.
Greeting and Registering Patients: Welcome and register patients, updating their details.
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Handling Phone Calls: Answer calls, direct them to the right person, and provide general information.
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Booking and Managing Appointments: Schedule, cancel, and remind patients about appointments.
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Addressing Enquiries: Assist with patient queries and provide information about services.
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Processing Patient Data: Maintain accurate patient records and ensure confidentiality.
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Handling Prescriptions: Process repeat prescriptions and liaise with doctors.
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Administrative Support: Assist with filing, photocopying, and other administrative tasks.
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Processing Payments: Handle payments for private services and issue receipts.
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Supporting Healthcare Team: Provide administrative help to doctors, nurses, and other staff.
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Coordinating with External Services: Liaise with hospitals and other services for referrals and test results.
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Emergency Response: Assist in managing emergency situations at the practice.
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Customer Service: Ensure patients are treated with respect and handle complaints professionally.
- Other Requirements
- Essential:
- Willingness to undertake any necessary training related to the role (e.g., safeguarding, first aid).
- Ability to work in a team and support colleagues.
- Punctual and reliable, with a flexible approach to working hours if required.
- Qualifications and Training
- Essential:
- GCSEs in English and Maths (or equivalent) at grade C/4 or above.
- IT literacy, including familiarity with basic computer software (e.g., Microsoft Office).
- Desirable:
- Experience with healthcare-related software (e.g., EMIS, SystmOne).
- Reception or customer service-related qualifications (e.g., NVQ Level 2 or 3 in Customer Service).
- Experience
- Essential:
- Previous experience in a customer-facing role, ideally within a healthcare or administrative environment.
- Experience dealing with confidential information and an understanding of data protection principles (e.g., GDPR).
- Experience in managing multiple tasks and priorities in a fast-paced environment.
- Desirable:
- Previous experience in a GP surgery, clinic, or healthcare setting.
- Experience using appointment scheduling systems or managing patient records.
- 3. Skills and Abilities
- Essential:
- Excellent communication skills, both verbal and written, with the ability to engage with patients and healthcare professionals in a courteous and professional manner.
- Strong organizational and time-management skills with the ability to prioritize tasks effectively.
- Ability to work independently as well as part of a team.
- Strong attention to detail and accuracy, especially when entering data or making appointments.
- Ability to remain calm and focused under pressure, particularly when dealing with upset or anxious patients.
- Ability to handle sensitive and confidential information in line with privacy and confidentiality regulations.
- Desirable:
- Knowledge of medical terminology.
- Experience in managing a busy telephone system and directing calls appropriately.
- 4. Personal Attributes
- Essential:
- Friendly, approachable, and empathetic with the ability to deal with people from diverse backgrounds.
- Professional attitude and appearance.
- Flexible and adaptable in response to changing demands in the workplace.
- A proactive attitude to problem-solving and working efficiently.
- Desirable:
- Ability to handle emotionally sensitive situations with tact and diplomacy.
- Willingness to learn and develop within the role.
- Other Requirements
- Essential:
- Willingness to undertake any necessary training related to the role (e.g., safeguarding, first aid).
- Ability to work in a team and support colleagues.
- Punctual and reliable, with a flexible approach to working hours if required.
- Qualifications and Training
- Essential:
- GCSEs in English and Maths (or equivalent) at grade C/4 or above.
- IT literacy, including familiarity with basic computer software (e.g., Microsoft Office).
- Desirable:
- Experience with healthcare-related software (e.g., EMIS, SystmOne).
- Reception or customer service-related qualifications (e.g., NVQ Level 2 or 3 in Customer Service).
- Experience
- Essential:
- Previous experience in a customer-facing role, ideally within a healthcare or administrative environment.
- Experience dealing with confidential information and an understanding of data protection principles (e.g., GDPR).
- Experience in managing multiple tasks and priorities in a fast-paced environment.
- Desirable:
- Previous experience in a GP surgery, clinic, or healthcare setting.
- Experience using appointment scheduling systems or managing patient records.
- 3. Skills and Abilities
- Essential:
- Excellent communication skills, both verbal and written, with the ability to engage with patients and healthcare professionals in a courteous and professional manner.
- Strong organizational and time-management skills with the ability to prioritize tasks effectively.
- Ability to work independently as well as part of a team.
- Strong attention to detail and accuracy, especially when entering data or making appointments.
- Ability to remain calm and focused under pressure, particularly when dealing with upset or anxious patients.
- Ability to handle sensitive and confidential information in line with privacy and confidentiality regulations.
- Desirable:
- Knowledge of medical terminology.
- Experience in managing a busy telephone system and directing calls appropriately.
- 4. Personal Attributes
- Essential:
- Friendly, approachable, and empathetic with the ability to deal with people from diverse backgrounds.
- Professional attitude and appearance.
- Flexible and adaptable in response to changing demands in the workplace.
- A proactive attitude to problem-solving and working efficiently.
- Desirable:
- Ability to handle emotionally sensitive situations with tact and diplomacy.
- Willingness to learn and develop within the role.
Job summary
Job Title: Part-Time GP Surgery Receptionist
Location: Purbeck Health Centre, Milton Keynes
Hours: Monday to Friday
What We're Looking For:
Why Join Us:
If you're ready to join a caring and dynamic team, wed love to hear from you!
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Main duties of the job
About us
Are you a friendly and organised individual looking to make a difference in a healthcare setting?
Purbeck Health Centre in Milton Keynes is currently seeking a reliable and dedicated part-time receptionist to join our team. As the first point of contact for patients, you will play a crucial role in delivering excellent customer service and ensuring the smooth running of our busy surgery.
Date posted
24 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Fixed term
Duration
1 years
Working pattern
Part-time
Reference number
A3962-25-0000
Job locations
Stantonbury
Milton Keynes
Bucks
MK14 6BL
Job descriptionJob description
Job responsibilities
Job descriptions will be provided to all applicants who are shortlisted for an interview, ensuring that each candidate has a clear understanding of the role and responsibilities before the interview process.
Job responsibilities
Job descriptions will be provided to all applicants who are shortlisted for an interview, ensuring that each candidate has a clear understanding of the role and responsibilities before the interview process.
Person SpecificationPerson Specification
other requirements
Essential
Qualifications
Essential
Desirable
other requirements
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Purbeck Health Centre
Address
Stantonbury
Milton Keynes
Bucks
MK14 6BL
Employer's website
Employer details
Employer name
Purbeck Health Centre
Address
Stantonbury
Milton Keynes
Bucks
MK14 6BL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.