IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Assistant Dean for Graduate Student Affairs, the Graduate Student Services Generalist serves as the initial point of contact in TGS providing information and support to TGS constituencies, as well as providing assistance to the Student Affairs Professional team for administrative and academic functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide front-line student support by monitoring general TGS email addresses, main TGS phone line and the lobby/reception desk; respond to inquiries made via phone, email and in person.

• Assist students, faculty, and staff by providing information regarding myriad Graduate School services, processes and procedures.

• Provide TGS managers with ongoing information about trends, themes, and data regarding the type and frequency of inquiries.

• Respond to matriculated students inquires regarding matters related to policies, processes, coursework, graduation, and other student issues.

• Maintain current knowledge of TGS’s policies and procedures in order to to accurately respond to inquiries.

• Assist faculty members and staff members from other administrative units with TGS processes and procedures.

• Assist the TGS professional staff with the coordination of support services and communication to multiple constituencies including students, Graduate Program Coordinators, Doctoral Program Directors, Department Administrators, and student support units such as Registrar, Student Accounts, and Dean of Students Office by providing administrative support.

• Assist in coordinating special events including but not limited to planning, promotion, execution and follow-up for current students.

• Support the Student Support Coordinator with the Graduate Assistantship program; perform data entry in GAS, respond to student and faculty questions through knowledge of recruitment and selection procedures, the GA System, and the policies and procedures that govern GA and DA terms of employment, including limits on hours worked, applying for I-9, and more.

• Performs other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Graduation from an accredited college or university with a Bachelor's degree. Applicants who do not posses the required education may substitute experience on a year for year basis.

• Demonstrated ability to multitask, prioritize assignments, meet deadlines, and support multiple staff/student/faculty requests.

• Understanding of Microsoft applications (i.e., Word, Excel, PowerPoint, and Publisher), email knowledge, and familiarity of internet resources.

• Ability to learn and effectively use database systems such as SLATE, Banner, DegreeWorks, etc.

• Effective verbal and written communication skills; professional demeanor, and a willingness to collaborate with others.

• An appreciation for, and active support of, a diverse and inclusive work environment.

PREFERRED:

• Minimum of 2 years of experience providing programmatic support and services in an educational setting.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Department

Position Type

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent @montclair.edu.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/