• Assist in the research, analysis, and development support of comprehensive and scalable processes and tools to manage Ground Ops mobile devices deployed for operational use. The devices include, but are not limited to: radios, headsets, ramp scanners, tablet computers, and mobile carts deployed to the Stations.
• Serve as a change advocate by demonstrating behaviors that support new direction, and encourage stakeholders to think beyond current state processes to foster innovation
• Identify areas of improvement through an understanding of operational insights, current and future needs, and root cause
• Assist in the development, advancement, and maintenance the device management standards, practices and governance by delivering plans, business cases and presentations for projects/initiatives that articulate value/ROI and map to vision; ensuring alignment with Corporate PMO, Technology LACE, and LPM standards
• Ensure alignment with product and device support functions in other departments, to include, but not limited to: Operations, Technology, Customer Service, Commercial and Strategy Departments
• Maintain device refresh & upgrade schedules according to Company guidelines and ensure proper forecasting with FP&A Leadership
• Build strong, collaborative relationships and credibility with various Teams and stakeholders
• Monitors project risks, issues, and scope ensuring the appropriate level of priority, visibility, escalation, and mitigation
• May perform other job duties as directed by Employee's Leaders

• Ability to handle ambiguous work assignments by identifying ways to approach the assignment and adjusting as necessary to produce a deliverable
• Ability to communicate and interact effectively and professionally with all levels of Internal Customers
• Ability to plan and drive complex cross-departmental projects to completion
• Ability to build relationships and influence all levels within the organization
• Ability to serve as a subject matter expert
• Skilled at problem-solving and time management
• Skilled in support of business applications, devices, platforms, customer service, requirements gathering, testing

• Required: High School Diploma or GED

• Advanced level experience, seasoned and specialized knowledge in:
  • Business analysis and strategy
  • Operations and Supply Chain experience

• N/A

• Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to move/transport 25 lbs on a regular basis (over 50%)
• Ability to raise 25 lbs on a regular basis (over 50%)
• Ability to move in a prone position on or near the ground without standing
• Ability to extend and secure objects in front/above/below/beside oneself
• Ability to traverse from one location to another
• Ability to perform assigned duties in outdoor and inclement weather conditions

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Extended work hours and some weekends may occasionally be required to meet project deadlines or to resolve urgent production issues and system deployments
• Limited travel with potential for increased/decreased travel based upon Ground Operations Department needs

Pay & Benefits:

Competitive market salary from $102,500 per year to $113,900 per

year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per

paycheck *

• Potential for annual ProfitSharing contribution toward retirement - when

Southwest profits, you profit**

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.