• Job Description

  Req#: 12172

  Introduction

  Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

  Overview

  Associate will be responsible for timely and accurate set-up of services supported in GTP department. Candidate must be technical, and a strong communicator. The position will require frequent interaction with internal and external clients. The associate will coordinate with GTP Implementation and Sales teams to setup services according to customized specifications and timelines. Job functions may vary, and other duties assigned based on business need.

  Responsibilities

  • Develop a thorough understanding of GTP services and products, documentation, policies, procedures, systems, and workflows.
  • Complete assignments and perform audit callbacks within service level timeframes, accurately, and satisfy policy and procedural requirements
  • Participate on internal customer calls and provide support for special/complex customer requests and products.
  • Provide consultation and support for complex customer onboarding to bank colleagues and customers
  • Research issues and provide resolution
  • Provide prompt and courteous customer service to both internal and external customers
  • Provide feedback on trends and escalate
  • Participate in inter-department projects
  • Provide support for other GTp departments when necessary

  Qualifications

  • 3 to 5 years of relevent customer service experience. High School Diploma required.
  • Strong technical aptitude. Candidate must be able to communicate clearly with all levels of Bank personnel and customers.
  • Must organize and coordinate multiple assignments and follow through to completion.
  • Candidate must be able to work under minimal supervision and work well under pressure.
  • Ability to work in a fast-paced environment focused on meeting or exceeding service level agreements.
  • Must be able to work a flexible schedule, including overtime.
  • Good written and oral communication skills required.
  • Strong reasoning and analytical skills.
  • Strong problem-solving skills and ability to resolve complex issues.
  • Must be PC literate and able to trouble-shoot routine PC challenges.

  #LI-VD1

  Compensation

  The base pay range for this position is USD $21.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

• About the company

  East West Bank, the primary subsidiary of East West Bancorp, Inc.,

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