Summary

If you are a Dream-maker, this is the place for you. Together, we will create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

At Gucci Supply Chain, we measure our success through the successes of our customers. Our DNA is built upon customer obsession, ownership, and continuous improvement. We achieve our goals by means of experience, state-of-the-art technology, creativity, passion and a commitment to quality, innovation, all while having fun!

Our Supply Chain department is hiring a Logistics Operations Specialist based in Wayne, NJ.

This position oversees the operational support and customer service with focus on the Retail business of Gucci. The candidate will ensure the flow and tracking of information following order entry to delivery and receipt within our network. Furthermore, the specialist oversees priorities, new launches, special production, and new store openings.

Key Accountabilities

• Own the entire lifespan of a pick order from conception to delivery, communicating the details to relevant parties;
• Compile and communicate all necessary information needed to ensure on time delivery of merchandise within the network, respecting new collection and special collection launch deadlines;
• Provide customer service support to the retail network utilizing our customer service tools and systems to ensure quick resolution to all supply chain inquiries;
• Monitor shipments for retail deliveries, create and update shipping reports;
• Facilitate intercompany transfers and the creation of manual orders and prioritization;
• Coordinate the movement of special collections within the retail network;
• Collaborate closely with the special-order team to ensure products are delivered in high quality and in a timely fashion.

Key Requirements

• Minimum 1-2 years of experience in operations, logistics or customer service;
• Luxury retail support experience preferred;
• Bachelor’s degree in Business Administration or related field desirable;
• Must be detail-oriented, analytical, able to multitask and have strong organizational skills;
• Exceptional customer service skills;
• Excellent communication skills both written and verbal;
• Able to thrive in a fast-paced, ever-changing environment;
• Strong problem-solving skills;
• Must be very proficient in Excel, have strong computer skills and experienced working with ERP, OMS, or similar systems;
• Team player with high level of professionalism.
• Availability to work after hours on a flexible schedule, during weekends and major holidays on a rotation basis;
• Availability to be present in NYC for business meetings and limited traveling across the country when necessary.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range

For individuals assigned and/or hired to work, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $30.29/hour USD to $33.65/hour USD.

EOE M/D/F/V

Job Type

Regular

Start Date

2023-10-30

Schedule

Full time

Organization

Gucci America Inc.