Brightline
Guest Connections Specialist | Remote
This job is now closed
Job Description
- Req#: GUEST002457
Employer Industry: Transportation
Why Consider this Job Opportunity:
- Competitive compensation and benefits package
- Opportunity to work with a dynamic and innovative transportation alternative
- Chance to shape the future of travel
- Empowerment to own your role and make a difference
- Remote work option with the opportunity to work in the Miami-based office
- Agile and evolving work environment
What to Expect (Job Responsibilities):
- Serve as the voice of the company through various methods of communication
- Resolve guest grievances and deescalate conflicts
- Handle ticket and reservation inquiries, demonstrating knowledge of policies and services
- Provide information about seating, offers, customer programs, and station operations
- Answer guest inquiries via chat and route specific inquiries to appropriate departments
- Manage incident cases and process credit card transactions
- Anticipate guest needs and share information about stations and surrounding areas
- Use email and telephone to respond to guest questions and concerns
- Respond to rail incidents and assist with delays and cancellations
- Become proficient in various software tools to assist guests and station operations
What is Required (Qualifications):
- At least 1 year of experience in a guest/customer service role
- Excellent verbal and listening skills
- Proficiency in computer skills, including typing
- Basic math skills
- Minimum age of 18
- Availability to work various shifts, including nights, weekends, and holidays
- High school level English proficiency
How to Stand Out (Preferred Qualifications):
- Ability to speak multiple languages
#Transportation #CustomerService #RemoteWork #Innovation #Opportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Brightline is a privately run inter-city rail route between Miami and West Palm Beach, Florida that runs on track owned by Florida East Coast Railway.
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