Brightline
Guest Connections Specialist | Remote or Onsite
This job is now closed
Job Description
- Req#: GUEST002496
Employer Industry: Transportation
Why Consider this Job Opportunity:
- Competitive compensation and benefits package
- Opportunity for growth and career advancement within the organization
- Remote work option available with the possibility to work in the Miami-based office
- Agile and evolving business model fostering innovation and entrepreneurial spirit
- Chance to be part of a unique transportation alternative focused on hospitality and guest service
What to Expect (Job Responsibilities):
- Serve as the voice of the company through email, web chat, and phone communication
- Address guest inquiries and resolve issues promptly and effectively
- Manage incidents and cases within the company guest database
- Process credit card transactions and utilize tools to recover guests with current offers and promotions
- Become an expert user of various software to assist guests and Station Operations teams
What is Required (Qualifications):
- Minimum of 1 year of experience in a guest/customer service role
- Excellent verbal and listening skills with a focus on guest satisfaction
- Proficient in computer skills, typing approximately 40wpm
- Availability to work various shifts including days, nights, weekends, and holidays
- High School level proficiency in English with strong communication skills
How to Stand Out (Preferred Qualifications):
- Multilingual skills are a plus
#TransportationServices #GuestService #RemoteWorkOpportunity #CareerGrowth #CompetitiveCompensation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Brightline is a privately run inter-city rail route between Miami and West Palm Beach, Florida that runs on track owned by Florida East Coast Railway.
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