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Job Description
- Req#: 3381996
- Field inbound calls from customers and assist with their inquiries about Go Ape activities, group sales, or their existing reservation.
- Conduct outbound calls when necessary to follow up on guest reservations.
- Maintain a high level of professionalism when communicating with customers.
- Resolve guest issues as they relate to bookings by providing timely and accurate information.
- Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.
- Record and track data related to group bookings, guest inquiries, and issue resolution.
- Support sites as a point of contact for guest issues during site operational hours.
- Communicate with sales, marketing, and sites to arrange special booking events.
- Maintain all communications through the company CRM, Booking Tools, and Ticketing System.
- Monitor and respond to guest posts on social media and review sites (TripAdvisor, Yelp, Google).
- Provide cross-departmental support as necessary.
- Serve as a point of contact and support for our third-party call center, providing timely assistance, approvals, and guidance to ensure accurate and consistent guest communication.
- Respond to and track donation requests.
- Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.
- Performs other duties and responsibilities as required or requested.
LOCATION: Must reside in a Go Ape operational market/state.
Description
Are you seeking a job opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates for a Guest Experience Coordinator role to establish and maintain a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.
What does a Guest Experience Coordinator do?
About the company
Locations: DE: Bear (Lums Pond State Park) IN: Indianapolis (Eagle Creek Park) IL: Chicago (Bemis Woods) KY: Louisville (Jefferson Memorial Forest) MD: Rockville (Rock Creek Regional Park) MI: Shelby Township (Stony Creek Park) MO: St. Louis (...
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