Marriott
Guest Experience Expert/ Front Desk Associate (Maternity Cover)
This job is now closed
Job Description
- Req#: 24127563
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Confidently all payment types such as room charges, cash, checks, debit, or credit.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Embrace the Marriott culture
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Strong Communication skills & interpersonal skills
- Excellent level of spoken and written English
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Able to work independently and within a team
- Perform other reasonable job duties as requested by Supervisors.
- Flexible approach to working hours including evening, weekends & bank holidays
- Discounted stays at over 7,300 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Wellness and mental health programmes
- 20 Holiday days, increasing with length of service
- Double pay for bank holidays
- Gratuities
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
JOB SUMMARY
The Bournemouth Highcliff Marriott Hotel is looking for a Front Desk Receptionist (Maternity Cover) to join the Front Desk team!
We are looking for an enthusiastic Front Desk Receptionist (Maternity Cover) wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Bournemouth Highcliff Marriott Hotel.
The Bournemouth Highcliff Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.
At Bournemouth Highcliff Marriott Hotel there is the opportunity to progress your career in a supportive environment!
As the Front Desk Receptionist (Maternity Cover) you will…
A successful Front Desk Receptionist (Maternity Cover) is someone who…
In return for your hard work, the Front Desk Receptionist (Maternity Cover) will receive…
Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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