Four Seasons Hotels and Resorts
Guest Experience Manager
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Job Description
- Req#: REQ10312787
- The Guest Experience Manager holds the responsibility of ensuring a seamless Guest Journey, involving all departments within the hotel. This role requires an experienced individual to implement strategies aimed at elevating the guest experience.
- Overseeing guest interactions, proactively addressing and resolving issues, and collaborating with all departments within the hotel to deliver tailored experiences for specific guests.
- Actively engaged with guests, the Guest Experience Manager should create and maintain a high level of guest contact, and collaborate with departments across the hotel to curate the guest’s stay .
- The Guest Experience Manager should analyze guest feedback and collaborate with all departments at the hotel to ensure proper set up of the Guest Journey.
- The Guest Experience Manager will ensure that designated guests (including Elite and High Return Guests) receive personalized experiences across all facets of the hotel, and will act as the designated point of contact.
- As designated point of contact for selected guests (Elite / High Return Guests), the Guest Experience Manager needs to conduct proper arrival meet and greet and should ensure communication is maintained all throughout the stay.
- Resolves all guest complaints and handle all guest interactions with the highest level of hospitality and professionalism. Accommodates special requests whenever possible, and assists in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in house events, directions, etc. Responds to guests requests in an accurate and timely manner.
- Coaches staff to achieve all culture standards & core standards of Guest Experience
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:
An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.Guest Experience Manager
Full Time
Four Seasons Hotel Denver
Four Seasons Hotel Denver is seeking a Guest Experience Manager with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service . Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”
“ The reason for our success is no secret . It comes down to one single principle that transcends time and geography, religion, and culture . I t’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
Join our Team
Work on a team that is built around a daptability & f lexibility , s ervice p assion, p rofessionalism, e thic for w ork i ntegrity, c ommunication, and t eamwork . Four Seasons Hotel Denver is rated AAA Five Diamond since 2015 . We are located in the heart of Denver’s theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa.
Responsibilities
Preferred Qualification s and Skills
1. College graduate or Certificate
2. At least have two years related working experience.
3. Requires reading, writing and oral proficiency in the English language.
4. Good Communications skills and Computer skills
What to Expect:
• Salary: $77,500
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Holiday, vacation, and sick pay
• Discounted RTD Flex Pass for employees
• 401k participation with a company matching program
• C omplimentary stays at Four Seasons worldwide (subject to availability)
• Free employee me als prepared by the culinary t eam
• Complimentary dry cleaning of employee uniforms
Learn more about what it is like to work at Four Seasons, visit us:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfAbout the company
Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.