• Job Description

  Req#: R3058

  Summary of Position:

  The guest experience/outreach ministry coordinator is a multifunction position requiring full knowledge of all administrative procedures at Gateway Church and how they operate at the campus level. The position will require active participation in scheduling events, action plans for event preparation, priority assessment, volunteer leadership, and department and task coordination related to the guest experience and outreach ministries. This position involves a strong customer service element interacting with new guests, new members, and volunteers on a consistent basis.

  Principal Job Responsibilities:

  • Build and maintain relationships with guest experience volunteers and outreach ministry partners at all levels.
  • Assist with administrative tasks pertaining to the pastor of guest experience/outreach.
  • Manage all guest experience/outreach budgets, including Concur maintenance and reporting.
  • Oversee ministry onboarding of all new guest experience volunteers (including team placement, name-badge ordering, and follow-up).
  • Manage volunteer teams and schedules in Planning Center Online (PCO) for all guest experience functions (weekend services, conferences, churchwide baptism, communion, etc.).
  • Use all PCO platforms (People, Calendar, Registrations, Services, and Check-Ins) to organize and execute guest experience functions and outreach events.
  • Coordinate production of creative items with the communications team.
  • Manage communion supply and ordering.
  • Manage church wide baptism supplies and ordering (e.g., kits, towels, décor).
  • Collaborate with all areas (worship, kids, facilities, bookstore, café, security, etc.) to create a welcoming and inviting atmosphere.
  • Maintain healthy relationships with the central team.
  • Serve on weekend ministry staff rotation 12 to 26 weekends per year.

  General Skills & Qualifications:

  • Proficient written and verbal communication skills
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office with aptitude to learn new software and systems

  General Physical Requirements:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to:

  • Sit/stand for long periods of time.
  • Occasionally kneel or crouch.
  • Lift and/or move up to 10 lbs. and occasionally lift and/or move up to 25 lbs.

  *This description is not all inclusive, and other duties may be assigned as necessary.

  The DNA of a Gateway Leader

  At Gateway, we seek to build and nurture a culture for our organization that produces and protects a God- honoring atmosphere. We lay the foundation for this cultural expression by personally living out Gateway’s values and instilling them in all who work alongside us on our staff. Our values can be described by three words: spiritual, professional, and relational. By upholding these values and our social covenant, we can better serve the kingdom through our vision, mission, and purpose.

  Spiritual

  Being spiritual is having God-centered influence grounded in scriptural truth and empowered by the Holy Spirit. We value being teachable and humble, fostering a culture of kindness, trust, loyalty, and honor. We are also servant hearted as we focus on building the kingdom and being full of faith to hear, believe, and obey God.

  Professional

  Being professional is producing high-quality work in a productive manner while operating in a culture of excellence, not perfectionism, to support Gateway’s mission. We steward Gateway’s vision and purpose while upholding high leadership standards regardless of position and lead with love, remaining above reproach in our conduct.

  Relational

  Being relational is valuing relationships over results. We show integrity by being humble, honest, trustworthy, and accountable to one another and the Lord. We are unified in supporting the needs of our organization— collaborating, being approachable in every situation, and having fun along the way! We are also compassionate—always extending mercy and grace balanced with truth.

  Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to

  churches. However, Gateway Church does discriminate on the basis of religion.

  Employment Requirement: All staff must be a member or become a member of Gateway Church upon employment.

• About the company

  Gateway Church is a non-denominational, neo-charismatic Christian multi-site megachurch based in Southlake, Texas, near Fort Worth.

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