• Job Description

  Req#: 6260080

  COMPANY OVERVIEW

  Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders’ dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners and with our customers.

  POSITION SUMMARY

  Reflecting the spirit, grace, and uncompromised courtesy of the Founders, the Guest Relations Assistant supports the tasting room staff, assists in setup and cleanup of large parties, ensures the tasting rooms are stocked with all necessary glassware, and helps maintain cleanliness in the winery’s public spaces.

  Essential Duties and Responsibilities

  • Support the tasting room staff with set up, open and closing procedures.
  • Uncover all the teak furniture.
  • Wipe down all outside tables as needed.
  • Open all umbrellas.
  • Check and replace any empty propane tanks in the heaters.
  • Stock Courtyard Bar with all paper goods (napkins, coasters, tasting notes, maps, etc.)
  • Pre-set all tables in the Partners’ Room and Wine Library.
  • Assist with pre-pouring wines and water.
  • Fill water pitchers so they are ready for morning visitation.
  • Fold cloth napkins for Partners’ Room washrooms
  • Fold serviettes for tea and champagne service.
  • Stock glass washing room with all paper goods (napkins, coasters, tasting notes, tri-folds, etc.)
  • Ensure Wine Storage Room (WSR) is neat, tidy and well-stocked with wines, bags, and boxes.
  • Ensure the wine storage area behind Courtyard is neat, tidy and well-stocked with wines, bags, and boxes.
  • Wash and polish all glassware throughout the day.
  • Set up glassware, coasters and napkins for all consumer and trade tastings.
  • Break down all tastings when they are finished, including those that take place in the Wine Library and Grand Chai and reset for the next guests.
  • Assist in serving breadsticks and culinary pairing to guests.
  • Walk the Terrace on a regular basis and remove all glassware left behind by the guests.
  • Assist guests with any requests or needs, including but not limited to escorting to the washrooms or Terrace and/or delivering wine to their car.
  • Adjust placement of umbrellas and heaters as needed to ensure the guests are comfortable.
  • Cover all the teak furniture.
  • Ensure all glassware is washed and polished and glass washing room in left in a neat and orderly fashion.
  • Turn off dishwashers.
  • Empty garbage and recycling into appropriate bin at the end of each day.
  • Maintain, update, and expand knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.
  • Speak knowledgeably about all Opus One representatives, distributors, retailers, and vintages offered for sale at the winery or anywhere in the world, knowing details about Opus One or related merchandise to better assist trade guests with their understanding and appreciation of the wine.
  • Other duties may be assigned as needed.

  QUALIFICATIONS

  • Two (2) years’ experience working at a winery, wine-related business, hotel, or restaurant.
  • Some basic wine knowledge; retail or public relations skills and experience.
  • Understanding, desire, and ability to represent Opus One so as best to promote its wines and image.
  • Foreign language skills (French, German, Italian, Japanese, Chinese, or Spanish) preferred.
  • College degree or college level coursework preferred.
  • Knowledge of viticulture, winemaking, wine marketing, and/or wine tasting preferred.

  Physical ability to perform tasks that may require prolonged standing, sitting, lifting, and other activities necessary to perform essential job functions, with or without reasonable accommodation.

  SAFETY DUTIES AND RESPONSIBILITIES

  Accident prevention is of utmost importance in all phases of job responsibilities.

  • Follow all company policies and procedures including job safety, safety rules and regulations.
  • Assist management to provide safe and healthy working conditions at all times.
  • Immediately report all unsafe conditions, work-related accidents, and illnesses to the Safety Manager and your supervisor.

  We invite all interested candidates to apply, even if you are unsure about whether you meet all the listed qualifications. Opus One Winery is looking for motivated, passionate, curious individuals who believe in our Core Values and Mission.

  CORE COMPETENCIES

  • Collaboration-Reaches consensus about goals and methods for completing projects or tasks.
  • Growth & Potential (A Great Place to Work)- Displays an ongoing commitment to learning and self-improvement, with particular emphasis on developmental areas that are job and/or organization-relevant.
  • Integrity & Trust- Personally models behaviors that underscore the importance of honesty, truth, respect, and fairness in interpersonal relations; creates a supportive work environment.
  • Job Performance - Displays specialized and/or in-depth skills, knowledge, or judgment associated with the position.
  • Reliability & Time Management- Arrives at work and/or meetings on time, ready to take action on responsibilities.

  • Stewardship- Promotes and supports the individual and collective well-being of everyone at Opus One.
  • Workplace Safety –Complies with all workplace safety regulations, including cybersecurity.

  OUR DEDICATION TO YOU

  • Competitive benefits package including 95% employer paid Medical, with 100% employer paid Dental/ Vision/ basic life coverage/ STD/ LTD for both employees and dependents
  • 401(k) retirement plan with a 7% employer-only contribution, based on employee annual earnings
  • Work life balance
  • Wellness reimbursement
  • Tuition reimbursement opportunities
  • Up to 40 hours of volunteer time
  • PTO; Holiday Pay
  • A supportive and collaborative work environment

  OUR COMMITMENT

  SUSTAINABILITY: Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community. We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus.

  COMPENSATION: Base Compensation Range: $16.00-22.00 USD hourly

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

  * The base compensation range is base salary only. In addition to base compensation, all roles are eligible for individual performance bonus and company bonus that range from role to role. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a number of factors unique to each candidate, including their skills, experience, qualifications, and other job-related reasons.

  We understand that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks Opus One Winery has to offer on our careers page.

• About the company

  The official website of Opus One Winery. Based in the Napa Valley, Opus One produces one wine reflecting the singular vision of our founders.

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