Guest Relations Specialist

Tioga Downs is searching for a Guest Relations Specialist for Serenity Spa located in the Hotel. The specialist is responsible for the customer service functions of the reception/boutique area of the spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking of all appointments, checking guests into the computer system and obtaining payment for services performed. This is an ideal for a cosmetology student ready to start their career.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deliver professional and pleasant first and last impression to every guest, every interaction by phone or in person.
• Respond to guest requests to accurately schedule, update and cancel appointments for all spa services in a timely manner
• Provide detailed descriptions of spa services, facility features, and hours of operation.
• Maintain a Spa Desk Bank.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Provide solutions and communicate to management any and all concerns involving staff or guests within the establishment that require attention.

EDUCATION and/or EXPERIENCE:

• High School diploma or GED required.
• Demonstrated history of providing exceptional customer service
• Experience with organization, scheduling, cash handling and balancing.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Spa/Salon experience preferred

Benefits:

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from day one!
• Medical, Dental, Vision, Critical Care, Hospital, Accident and Life Insurance available.
• Paid Time Off, Sick Time and Holiday Pay.
• Tuition Reimbursement.
• Discounts available for Hotel, Restaurants, Golf, Spa Services, and more

Our Spa is open the following days and times. Schedules may vary.

Thursday & Friday 9AM-6PM
Saturday 8:30AM-6:00PM
Sunday & Monday 9:00AM-5:00PM
Tuesday & Wednesday Closed