Peachtree Hospitality Management
Guest Service Agent
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Job Description
- Req#: GUEST012351
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. You will be required to work holidays, nights, and weekends. NO EXCEPTIONS!
Qualifications
Experience
Preferred
Must have prior hotel or hospitality experience.
Behaviors
Preferred
Team Player : Works well as a member of a group
Loyal : Shows firm and constant support to a cause
Leader : Inspires teammates to follow them
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter : Inspired to perform without outside help
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Licenses & Certifications
Preferred
TIPS Certification
About the company
Peachtree’s growth and diverse portfolio of hotel real estate and debt assets provide an increasing number of diverse career opportunities. Management recognizes the crucial roles of training and mentoring to assure success for its employees. Peachtree Hotel Group values its employees and recognizes they are its greatest asset. The company offers competitive salaries, bonus plans and benefits, such as health insurance and travel opportunities.