• Job Description

  Req#: GUEST013931

  What You’ll Do:

  *Please note: This position will be a hybrid of the 3pm-11pm Guest Service Agent shift and the 11pm-7am Night Audit shift.

  
  Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property’s balances from the previous day.

  Some of your nightly duties include:

  • Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
  • Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
  • Answer guests’ questions about the hotel services and amenities.

  Where You’ve Been:

  We’re looking for someone with an Associate’s Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

  When You’re Here:

  Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

  Qualifications

  Experience

  Preferred

  Previous customer service experience required.

  Previous hotel experience a plus

  Behaviors

  Preferred

  Loyal : Shows firm and constant support to a cause

  Functional Expert : Considered a thought leader on a subject

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Job Security : Inspired to perform well by the knowledge that your job is safe

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Goal Completion : Inspired to perform well by the completion of tasks

  Self-Starter : Inspired to perform without outside help

  Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  We know hotels. We’re innovators, entrepreneurs, curators, and collaborators. We’re inspired to create and driven to optimize performance.

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