• Job Description

  Req#: GUEST006557

  The Wayfarer DTLA is looking for an outstanding Guest Service Representative to work in one of the most vibrant settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.

  Situated in downtown Los Angeles on the corner of South Flower and 8 th Street, The Wayfarer DTLA is perfectly placed to capture a number of varying markets. With unique food & beverage offerings, including a top-notch rooftop bar, and a full event and activation program for all of the outlets, The Wayfarer is primed for opportunity from both local residents in downtown, as well as travelers to the city center. The Wayfarer has a fun, lifestyle and irreverent feel to it. This design forward hotel will elevate the independent and ever curious traveler experience through a variety of flexible and social public spaces, local art installations, and interactive touches that entice one to dig deeper and truly experience the destination.

  Core functions of the position, but are not limited to the following: • Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. • Communicate effectively with guests and fellow team members. • Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied. • Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability. • Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests. • Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone. • Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service. • Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy. • Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner. • Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. • Perform other duties as assigned, requested or deemed necessary by management. Health Benefits, Travel Perks & More 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year. Pay Range: $20.32-$21.32/hr.

  Qualifications

  Education

  Required

  High School

  Experience

  Preferred

  Personal Skills • Highly organized and efficient • Pro-active and results driven • Ability to adapt and demonstrate flexibility • Leads by example and with integrity • Excellent communicator and team motivator • Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

  Professional Skills • Proficiency in MS Office Suite • Experience with hotel operations software sales programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks

  Work Experience: • At least 1-3 years’ experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

  Behaviors

  Preferred

  Loyal : Shows firm and constant support to a cause

  Team Player : Works well as a member of a group

  Innovative : Consistently introduces new ideas and demonstrates original thinking

  Functional Expert : Considered a thought leader on a subject

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Self-Starter : Inspired to perform without outside help

  Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

  Goal Completion : Inspired to perform well by the completion of tasks

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Pacifica Hotels manages high-quality hotels in prime coastal locations and has been consistently listed in the top 10 Hotel Management Companies by Hotel Business magazine.

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