• Job Description

  Req#: REF73341H

  Company Description

  Your team and working environment:

  Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

  Job Description

  Guest Services Manager Inspiring and engaging. As a Guest Services Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey.

  What is in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

  What you will be doing:

  • Lead and manage all aspects of the Guest Services department and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Daily staff supervision, mentoring, accountability, communication, and positive feedback, including training, coaching and counseling, and scheduling for all guest services and valet colleagues.

  Qualifications

  Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance

  Additional Information

  Your team and working environment:
  A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

  Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

• About the company

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