• Job Description

  Req#: REQ397592

  JLL empowers you to shape a brighter way.

  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

  We’re looking for a Part-time Guest Services Receptionist to join our Facilities management team! You will work with a JLL team of 12 at a 1.3 million sq ft JLL managed client campus in Sunnyvale, CA!

  Location: Sunnyvale, CA 94085
  Type of Employment: Part-Time (25 hours a week)
  Schedule: On-site, M-F 9:30 AM to 2:30 PM (5 hrs a day)
  Reporting To: Experience Services Assistant Manager

  Estimated compensation: $20-23 an hour

  The compensation range listed is an estimate and not guaranteed. A job offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

  What this job entails

  The Guest Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

  What your day-to-day will look like:

  • Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
  • Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
  • Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
  • Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
  • Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
  • Execute the badging process for employees, visitors, and third-party providers
  • Implement and monitor standards of service to meet and exceed expectations
  • Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
  • Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
  • Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
  • Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems
  • Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
  • Perform ad hoc assignments and administrative support for seamless and timely delivery of services

  Required Skills and Experience:

  • High School Diploma or equivalent
  • Minimum 1+ years of previous customer service, security, or hospitality-related experience
  • Must successfully pass criminal background and drug/alcohol screening process before beginning employment.
  • Must be located in San Francisco/San Jose Metro (relocation assistance is not available for this role)
  • People Person: The best part of serving others is creating experiences for them that go beyond the expected
  • Flexibility and positive attitude in managing shifting daily priorities
  • Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
  • Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
  • Working knowledge of a range of information technology tools and platforms
  • Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
  • Ability to perform minimal physical activity such as carrying small packages

  Preferred Skills and Experience:

  • Military service or college education in facilities, property, business or related is desirable
  • Three (3) years administrative/facilities experience supporting multiple people preferably in the commercial real estate industry

  Please submit your application with an updated resume, location, and contact information.

  If you're a current JLL employee, please apply using the Internal Career Site.

  Estimated total compensation for this position:

  43,000.00 – 49,000.00 USD per year

  The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

  Location:

  On-site –Mountain View, CA, San Jose, CA, Santa Clara, CA, Sunnyvale, CA

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

  Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

  Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  California Residents only

  If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

  Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  Accepting applications on an ongoing basis until candidate identified.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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