U.S Air Force
Guest Services Representative
This job is now closed
Job Description
- Req#: 786681200
- This position requires the incumbent to complete a background investigation with favorable results.
- Must meet state and legal age requirement for sale of alcoholic beverages.
- Incumbent must be physically in Germany before a firm/final job offer can be received.
- This position may require the incumbent to work nights, weekends, and holidays.
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
About the position: This position is located at the Vogelweh Lodging Facility.
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.Duties
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.If interested in this position please preview the online application:
If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12384230Requirements
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/29/2024
The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.
Qualifying Experience:
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English.About the company
The United States Department of the Air Force is one of the three military departments within the Department of Defense of the United States of America. The Department of the Air Force was formed on September 18, 1947, per the National Security Act of 1947 and it is the military department the United States Air Force and the United States Space Force are organized within.
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