• Job Description

  Req#: 239098
  
  Position Summary
  
  

  Department: LMH Guest Services

  Status: Part-Time (24 hours a week) | Ideally 2 shifts per week

  Schedule: Varies

  Title: Guest Services Representative

  Orlando Health Lake Mary Hospital

  The NEW Orlando Health Lake Mary Hospital represents Orlando Health’s continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women’s services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department.

  For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient.

  • Labor and delivery services, and a future neonatal intensive care unit
  • 6 state-of-the-art operating rooms
  • 3 catheterization labs with a dedicated interventional radiology and vascular lab
  • Comprehensive cardiovascular care
  • 16 ICU Beds
  • Observation unit
  • Outpatient Scripts Pharmacy

  Top Reasons to Choose Orlando Health – Lake Mary Hospital:

  • BEST Place to Work, 5 years in a row!
  • As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development.
  • Benefits Package that begins on day one (Full-Time & Part-Time only).
  • Flexible Schedules
  • Tuition Reimbursement up to $5,000 a year.

  Position Summary:

  The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.

  
  Responsibilities
  
  

  Essential Functions

  
  Core Responsibilities:
  • Greets and welcomes guests promptly upon arrival
  • Assists guests with check-in procedures by providing visitor badge
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers
  • Escorts guests to their in-hospital destinations as needed.
  • Responds to guest/team members’ inquiries and requests in a timely manner
  • Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.

  
  Administrative Tasks:
  • Maintains accurate records of guest interactions via FastPass system
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care
  Management, and Home Health.
  • Assists Care Management with transportation and hotel /flight arrangements for patients and their families.

  
  Communication:
  • Communicates effectively with guests, team members, and management
  • Keeps the leadership team informed of any significant issues or unusual situations

  
  General Duties:
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends, and holidays as necessary.
  • Maintains compliance with all Orlando Health policies and procedures.

  
  Qualifications
  
  

  Education/Training

  • High School diploma or equivalent.

  Licensure/Certification

  • None.

  Experience

  • Two (2) years of experience in a customer service setting.

  
  

  Education/Training

  • High School diploma or equivalent.

  Licensure/Certification

  • None.

  Experience

  • Two (2) years of experience in a customer service setting.

  
  

  Essential Functions

  
  Core Responsibilities:
  • Greets and welcomes guests promptly upon arrival
  • Assists guests with check-in procedures by providing visitor badge
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers
  • Escorts guests to their in-hospital destinations as needed.
  • Responds to guest/team members’ inquiries and requests in a timely manner
  • Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.

  
  Administrative Tasks:
  • Maintains accurate records of guest interactions via FastPass system
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care
  Management, and Home Health.
  • Assists Care Management with transportation and hotel /flight arrangements for patients and their families.

  
  Communication:
  • Communicates effectively with guests, team members, and management
  • Keeps the leadership team informed of any significant issues or unusual situations

  
  General Duties:
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends, and holidays as necessary.
  • Maintains compliance with all Orlando Health policies and procedures.

• About the company

  Orlando Health is a not-for-profit healthcare organization headquartered in Orlando, Florida.

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