• Job Description

  Req#: 224237
  Job Summary
  
  

  Guest Services Representative
  Location: Novant Health New Hanover Regional Medical Center
  Schedule: Week 1 - Wed, Thu (12PM - 12AM) Sat (7A - 7PM) | Week 2 - Sun (7AM - 7PM) Thu, Fri (12PM - 12AM)

  Make a Lasting First Impression with Compassion and Care
  At Novant Health, we’re looking for a warm, service-focused Guest Services Representative to be the welcoming face for patients and visitors at key hospital entry points. You’ll play a vital role in creating a safe, friendly environment while guiding guests and supporting their needs during their visit.

  Why You’ll Love Working with Us:

  • Benefits: Enjoy benefits that support your health and well-being even with part-time hours

  • Meaningful Impact: Be the first point of contact, setting the tone for an exceptional patient and guest experience

  • Collaborative Environment: Join a team that values service excellence, compassion, and mutual respect

  • Professional Growth: Build your knowledge of hospital services and develop valuable customer service skills

  • Inclusive Culture: Thrive in a workplace committed to diversity, equity, and inclusion

  You Belong Here!
  We are committed to fostering belonging where every team member’s strengths and talents contribute to outstanding healthcare delivery. Join us and grow your career with an organization that values quality care and quality service in every dimension, every time.

  
  Responsibilities
  
  

  • Serve as the initial welcoming presence at the emergency department entry point

  • Provide clear directions and communicate hospital guidelines and policies effectively

  • Manage visitor control and maintain oversight of assigned areas to ensure safety

  • Respond promptly to guest concerns and provide immediate service recovery as needed

  • Perform various clerical duties to support hospital operations

  • Maintain comprehensive knowledge of hospital services and resources to assist guests confidently

  
  Qualifications
  
  

  • Education: High School Diploma or GED, required.
  • Experience: One to two years of customer service experience, preferably in a healthcare setting, preferred.
    
  • Licensure/Certification: Valid state drivers license for facilities where v alet assistance may be needed , required.
  • Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Comfortable in patient care areas, including the inpatient and emergency departments. Ability to function independently with minimal supervision and as part of a team. Able to provide prompt and quick service recovery for patient and visitor complaints. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office, have proficient typing skills and familiarity with scheduling programs.
  • Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed.

  
  Job Opening ID
  
  101087
  

  • Education: High School Diploma or GED, required.
  • Experience: One to two years of customer service experience, preferably in a healthcare setting, preferred.
    
  • Licensure/Certification: Valid state drivers license for facilities where v alet assistance may be needed , required.
  • Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Comfortable in patient care areas, including the inpatient and emergency departments. Ability to function independently with minimal supervision and as part of a team. Able to provide prompt and quick service recovery for patient and visitor complaints. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office, have proficient typing skills and familiarity with scheduling programs.
  • Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed.

  
  

  • Serve as the initial welcoming presence at the emergency department entry point

  • Provide clear directions and communicate hospital guidelines and policies effectively

  • Manage visitor control and maintain oversight of assigned areas to ensure safety

  • Respond promptly to guest concerns and provide immediate service recovery as needed

  • Perform various clerical duties to support hospital operations

  • Maintain comprehensive knowledge of hospital services and resources to assist guests confidently

• About the company

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