• Job Description

  Req#: 27725858

  With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.
  
  Howard University Hospital seeks to hire a Guest Services Specialist who will embrace our rich and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

  The Guest Services Specialist: Float hours (7a-330p) (730a-4p)(930a-6p)(1130a-8p) and Every other weekend

  • Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to their specific destination.
  • Analyzes data to determine answers to questions from patients/guests and/or refers patients/guest to appropriate department for assistance.
  • Provides information about establishment such as location of departments, employees/physicians within the organization and services clinics/offices provide.
  • Maintains safe, clean and neat work environment by following standards and procedures.
  • Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
    

  Minimum Requirements:

  • Three (3) years of secretarial, administrative assistant or customer service experience, preferably in a healthcare setting.
  • Knowledge of principles for providing customer service such as being attentive to patients/visitors needs and meeting quality of standards for great service.
  • Understanding of locations of departments and various area within the facility
  • Ability to interact with patients/visitors with various backgrounds
  • Ability to utilize sound judgment in addressing the needs and concerns of a patient/visitor
  • Excellent customer service and interpersonal skills
  • Spanish Speaking preferred

  At Howard University Hospital our job is to care for you. We do this by offering:
  Work-life balance
  Recognition and rewards for professional expertise
  Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)
  

  COVID-19 Vaccination
  Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location
  
  #GR8Administrative & Guest Services

• About the company

  Howard University Hospital, previously known as Freedmen's Hospital, is a major hospital located in Washington, DC, built on the site of the previous Griffith Stadium.

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