• Job Description

  Req#: 19093
  Who are we hiring? The Supervisor, Guest Services is responsible for providing a safe, positive and guest-friendly environment during events at The Sphere. They are accountable for daily supervision and leadership of front-line colleagues in Guest Services department. What will you do? Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line team is informed and following event instructions, Company policies and local/state regulations. Ensures that front-line colleagues are engaged, upbeat, and delivering an exceptional guest experience. Completes front-line team member assignments consistent with event staffing levels and promptly escalates any concerns or shortages. Provides post-event assignment information to People Solutions team to ensure payroll is accurately processed. Assesses, evaluates, and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one). Addresses escalated guest concerns, feedback, and suggestions in a timely and efficient manner. Manages inventory of all team member devices and equipment available for guest use. Communicates any deficiencies or repairs required. Maintains a clean, safe, and aesthetically pleasing environment. Partners with Threat Management team to ensure safe and efficient environment during event and during ingress/egress. Functions as a role model to front-line colleagues by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals. What do you need to succeed? The ideal candidate will have a minimum 5-7 years of prior Guest Services or hospitality experience with demonstrated leadership expertise. Ability to collaborate cross-functionally and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship; maintains a positive, approachable, and professional relationship with a diverse group. Is prepared to take an active lead role in emergency operations procedures through ongoing training and drills Demonstrated experience completing reports and coaching team members; proven ability to manage multiple tasks while under tight deadlines. Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; Adheres to TEAM training guidelines. Previous experience within Sports & Entertainment or theater operations is preferred. SUPERVISION: Guest Experience Representatives (GER’s) SPECIAL REQUIREMENTS OF THE JOB: Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment Must be comfortable with heights (working on high floors) and navigating steep steps and inclines. Must be able to lift 25 lbs. Ability to stand and move about the theater throughout the duration of the shift. Why is MSG for me? Sphere Entertainment Co. is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium that will redefine the future of entertainment. The first Sphere venue is currently under construction in Las Vegas and is expected to open in fall 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a companion streaming service, MSG GO, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com. We focus on Career Development and Invest in YOU At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. N/A
  The ideal candidate will have a minimum 5-7 years of prior Guest Services or hospitality experience with demonstrated leadership expertise. Ability to collaborate cross-functionally and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship; maintains a positive, approachable, and professional relationship with a diverse group. Is prepared to take an active lead role in emergency operations procedures through ongoing training and drills Demonstrated experience completing reports and coaching team members; proven ability to manage multiple tasks while under tight deadlines. Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; Adheres to TEAM training guidelines. Previous experience within Sports & Entertainment or theater operations is preferred. SUPERVISION: Guest Experience Representatives (GER’s) SPECIAL REQUIREMENTS OF THE JOB: Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment Must be comfortable with heights (working on high floors) and navigating steep steps and inclines. Must be able to lift 25 lbs. Ability to stand and move about the theater throughout the duration of the shift.
  Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line team is informed and following event instructions, Company policies and local/state regulations. Ensures that front-line colleagues are engaged, upbeat, and delivering an exceptional guest experience. Completes front-line team member assignments consistent with event staffing levels and promptly escalates any concerns or shortages. Provides post-event assignment information to People Solutions team to ensure payroll is accurately processed. Assesses, evaluates, and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one). Addresses escalated guest concerns, feedback, and suggestions in a timely and efficient manner. Manages inventory of all team member devices and equipment available for guest use. Communicates any deficiencies or repairs required. Maintains a clean, safe, and aesthetically pleasing environment. Partners with Threat Management team to ensure safe and efficient environment during event and during ingress/egress. Functions as a role model to front-line colleagues by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals.

• About the company

  MSG Sphere at The Venetian is a sphere-shaped music and entertainment arena being built in Paradise, Nevada, near the Las Vegas Strip and east of the Venetian resort.

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