Room Attendant

Full time

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Guestroom Attendant who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Guestroom Attendant, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Housekeeping Management Team.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. Guestroom Attendant, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return, you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Responsibilities

The Housekeeping Room Attendant ensures the cleaning and supplying of guest units and the comfort of all guests as set by the Four Seasons procedures and standards. Also will comply with any additional requests that may arise pertaining to Housekeeping duties.

• ESSENTIAL FUNCTIONS:
  1. Clean guest rooms and suites following the established procedures and Four Seasons standards.
  2. Adhere to the established standard of safety, fire regulations, and department procedures and policies.
  3. Able to utilize Rex – HotSOS to be advised of assignments and/or any computerized applications.
  4. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
  5. Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
  6. Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
  7. Offer assistance to any guest in a courteous and friendly manner.
  8. Maintain a neat and clean personal appearance.
  9. Respond properly in any hotel emergency or safety situation.
  10. Perform other tasks or projects as assigned by hotel management and staff.
  11. Restocks used amenities such as shampoo, lotions, cotton balls, stationery, pens, etc.
  12. Prepares assigned rooms for turndown guests.
  13. Clean and maintain all terraces of the hotel.
  14. Execute all room attendant duties in occupied rooms, turndown rooms and check-out rooms as assigned.
  15. Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
  16. Comply with any additional requests that may arise pertaining to Housekeeping duties.
  17. Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as per Four Seasons policy.
  18. Adhere to meal break policy and proper payroll procedures.
  NON-ESSENTIAL FUNCTIONS:
  1. Report any damages or repairs and maintenance needed to Housekeeping.
  2. Report any items found in check-out units to Security and Housekeeping, adhering to the Lost and Found policy.
  3. Remove room service trollies, plates, glassware, etc. from guest floors/units.
  4. Assists with responsibilities and duties in the absence or heavy volume in the area of House Attendant.

Preferred Qualifications and Skills

We are looking for individuals who have a knowledge of housekeeping with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs. Speaking, writing and reading English is required. Positive attitude and willing to learn is must. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application

Hourly Rate of Pay- $28- $37

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf