• Job Description

  Req#: C9213-25-0823?language=en&page=695&sort=publicationDateDesc

  Job summary

  To provide an excellent service to the Haematology Outpatients department and be a key player in its success.

  Main duties of the job

  • Reception duties for the Haematology Outpatients department
  • Ensure that patients are booked into clinic on arrival
  • Deal with patient queries and those of clinical staff
  • Book appointments via the Trust's EPIC system
  • Ensuring that clinics have been outcomed and follow up appointments booked
  • Cover the Haematology Outpatient telephone system

  About us

  The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

  We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

  King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

  Details

  Date posted

  12 August 2025

  Pay scheme

  Other

  Salary

  £14,722 a year per annum including HCA

  Contract

  Fixed term

  Duration

  24 months

  Working pattern

  Full-time

  Reference number

  213-CAX-7397710

  Job locations

  King's College Hospital

  Denmark Hill

  London

  SE5 9RS

  
  

  Job description

  Job responsibilities

  Responsible for welcoming patients, staff and all other visitors to the reception desk, dealing with all enquiries in a kind and courteous manner

  Responsible for checking patient personal details and updating as necessary.

  Responsible for dealing with patient appointments, cashing up of clinics as well as other administrative duties

  Responsible for reading interpreting information and to become familiar with Haematology terminology.

  • Responsible for answering telephones and dealing with patient queries and change of appointment requests
  • Responsible for making appointments using the EPIC system.
  • Responsible for monitoring patients in the waiting area, responding to their needs and alerting appropriate member of staff if patient is in need of assistance
  • Responsible for reporting equipment/system faults to the appropriate service and advising Outpatient Supervisors
  • Responsible for ensuring that a comprehensive handover is communicated to team members taking over at end of each rotation period
  • Carry out all other administrative duties e.g. Email, photocopying
  • Observe and maintain strict confidentiality of personal information relating to patients and staff
  • To be fully aware of safety policies and procedures of Haematology department areas
  • Provide a high standard of receptionist and general administrative support, to all outpatient clinics
  • Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to Trust guidelines and standards
  • Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient's health record on EPIC
  • Record the patients attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on EPIC
  • Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatientprocedure coding.
  • Make follow-up appointments as requested by the clinician within requested time frames and as far as possible by agreement with the patient before they leave clinic.
  • Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust's Access Policy
  • Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic eg; patients arriving late
  • Did Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are 'cashed up' promptly
  • Ensure that support appointments, interpreters and transport are booked in a timely manner.
  • Send out clinic appointment letters promptly in order for patients to receive them in sufficient timefor their appointment
  • To liaise with the Outpatient supervisors to ensure that they are aware of any potential problems with the clinic.

  Other duties

  Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner, ensuring accurate records are maintained, both manual and electronic and appropriate action is taken in a timely manner.

  Participate in the induction and training of new staff within Kings College hospital

  Sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.

  Attend mandatory training required for administrative staff to ensure compliance with the TrustMandatory Training Framework.

  Participate and assist with the collection of monitoring data as required.

  To undertake any other duties as designated by the line manager which are commensurate with the grade.

  Learning & Development

  Any Trust internal systems that require training will be delivered by the Trust on site and in working hours

  The Apprentice will work under the supervision of the department Supervisor.

  Day to day training will be provided on the job through direct teaching, observation, simulation and practical application

  Off the job learning is supported to take part in apprenticeship coursework workshops, reviews and one to ones with apprenticeship tutor.

  Take part in learning and development through workshops, coursework completion and reviews with tutor/assessor

  reviews with tutor / assessor.

  Work towards the completion of the apprenticeship training programme

  General

  • The post holder has a general duty of care for their own health, safety and well being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
  • To observe the rules, policies, procedures and standards of Kings College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
  • To observe and maintain strict confidentiality of personal information relating to patients and staff.
  • To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues

  Job description

  Job responsibilities

  Responsible for welcoming patients, staff and all other visitors to the reception desk, dealing with all enquiries in a kind and courteous manner

  Responsible for checking patient personal details and updating as necessary.

  Responsible for dealing with patient appointments, cashing up of clinics as well as other administrative duties

  Responsible for reading interpreting information and to become familiar with Haematology terminology.

  • Responsible for answering telephones and dealing with patient queries and change of appointment requests
  • Responsible for making appointments using the EPIC system.
  • Responsible for monitoring patients in the waiting area, responding to their needs and alerting appropriate member of staff if patient is in need of assistance
  • Responsible for reporting equipment/system faults to the appropriate service and advising Outpatient Supervisors
  • Responsible for ensuring that a comprehensive handover is communicated to team members taking over at end of each rotation period
  • Carry out all other administrative duties e.g. Email, photocopying
  • Observe and maintain strict confidentiality of personal information relating to patients and staff
  • To be fully aware of safety policies and procedures of Haematology department areas
  • Provide a high standard of receptionist and general administrative support, to all outpatient clinics
  • Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to Trust guidelines and standards
  • Check patient information i.e. address and general practitioner details are accurate and up to date and make any necessary alterations to the patient's health record on EPIC
  • Record the patients attendance at clinic, ensuring that the data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on EPIC
  • Following attendance, record outpatient outcomes, RTT status and where appropriate, outpatientprocedure coding.
  • Make follow-up appointments as requested by the clinician within requested time frames and as far as possible by agreement with the patient before they leave clinic.
  • Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trust's Access Policy
  • Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic eg; patients arriving late
  • Did Not Attend (DNA) and discharge patients in line with the Access Policy and ensure clinics are 'cashed up' promptly
  • Ensure that support appointments, interpreters and transport are booked in a timely manner.
  • Send out clinic appointment letters promptly in order for patients to receive them in sufficient timefor their appointment
  • To liaise with the Outpatient supervisors to ensure that they are aware of any potential problems with the clinic.

  Other duties

  Deal with telephone enquiries from patients, carers and external agencies in relation to appointments and general enquiries in a courteous, professional and efficient manner, ensuring accurate records are maintained, both manual and electronic and appropriate action is taken in a timely manner.

  Participate in the induction and training of new staff within Kings College hospital

  Sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.

  Attend mandatory training required for administrative staff to ensure compliance with the TrustMandatory Training Framework.

  Participate and assist with the collection of monitoring data as required.

  To undertake any other duties as designated by the line manager which are commensurate with the grade.

  Learning & Development

  Any Trust internal systems that require training will be delivered by the Trust on site and in working hours

  The Apprentice will work under the supervision of the department Supervisor.

  Day to day training will be provided on the job through direct teaching, observation, simulation and practical application

  Off the job learning is supported to take part in apprenticeship coursework workshops, reviews and one to ones with apprenticeship tutor.

  Take part in learning and development through workshops, coursework completion and reviews with tutor/assessor

  reviews with tutor / assessor.

  Work towards the completion of the apprenticeship training programme

  General

  • The post holder has a general duty of care for their own health, safety and well being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
  • To observe the rules, policies, procedures and standards of Kings College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
  • To observe and maintain strict confidentiality of personal information relating to patients and staff.
  • To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues

  Person Specification

  Essential

  Essential

  • ECDL or proven equivalent experience in MS Packages, email and Internet browsers.
  • Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
  • GCSE A-C grade in English or equivalent, Maths and or functional skills level 1
  • Ability to work under pressure and exercise judgement when dealing with enquiries

  Desirable

  • Knowledge of hospital systems such as EPIC

  Person Specification

  Essential

  Essential

  • ECDL or proven equivalent experience in MS Packages, email and Internet browsers.
  • Previous clerical/reception experience coupled with the ability to liaise effectively with all levels of staff
  • GCSE A-C grade in English or equivalent, Maths and or functional skills level 1
  • Ability to work under pressure and exercise judgement when dealing with enquiries

  Desirable

  • Knowledge of hospital systems such as EPIC

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  King's College Hospital NHS Foundation Trust

  Address

  King's College Hospital

  Denmark Hill

  London

  SE5 9RS

  
  

  Employer's website

  https://www.kch.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  King's College Hospital NHS Foundation Trust

  Address

  King's College Hospital

  Denmark Hill

  London

  SE5 9RS

  
  

  Employer's website

  https://www.kch.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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