• Job Description

  Req#: 608987

  JOB SUMMARY:

  Provide support to Halloween Horror Nights Haunted Houses and Shows by building and breaking down queue equipment, providing crowd control, and maintaining the flow of the Haunted House or Show by monitoring the queue and venue to proactively ensure compliance with safety standards & restrictions.

  
  MAJOR RESPONSIBILITIES:

  • Set up and break down stanchions, ropes, and barricades to appropriately configure the length of the queue on a nightly basis.
  • Maintain efficient through put of assigned Haunted Houses or Shows by efficiently loading and unloading guests. Assists guests while in a venue or show by providing direction, enforcing restrictions, monitoring crowds, performing crowd control duties and addressing safety concerns. Ensure safe behavior of guests, Scare-Actors and Entertainers in conjunction with the Entertainment Coordinators and Stage Managers.
    
    
  • Provide over-the-top service by engaging the guest and evoking the theme or story-line of the assigned area. Enthusiastically greet and welcome guests and engage in positive, polite and friendly manner when monitoring the queue area and providing direction or safety instructions.
    
    
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
    
    
  • Perform other duties as assigned.

  EDUCATION:

  High school degree or GED is required.

  
  EXPERIENCE:

  1 year of operational experience, specifically operating a Theme Park Attraction is preferred; or equivalent combination of education and experience.

  
  ADDITIONAL INFORMATION:

  Event Nights are Wednesday through Sunday and outside of normal business hours. Satisfactory attendance is required and availability on all Event Nights is preferred.

  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

  Universal Orlando Resort. Here you can.

  Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

• About the company

  Universal Orlando Resort, commonly known as Universal Orlando or simply "Universal," formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida.

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