• Job Description

  Req#: 310380

  Job Details

  Job Location: Erie Johnson School Based Health Center - 1504 S. Albany Ave - Chicago, IL

  Salary Range: $60000.00 - $76000.00 Salary

  Description

  Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

  Erie Family Health Centers, a nationally recognized top workplace with 13 sites in Chicago and suburbs, is looking for a valuable addition to our Operations team! The Manager of School-Based Health Operations is responsible for overseeing all school-based sites, including all operational activities and projects within the building. Plans, directs, organizes, controls, and evaluates the operations of five school-based clinical practice sites, as well as is accountable for budget development and adherence, financial performance, visit volume, and patient satisfaction for the sites’ labor productivity, people development and management practices, quality management, quality improvement, regulatory compliance, and achievement of the goals and objectives of the school-based health center(s).

  At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

  *Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

  Main Duties & Responsibilities

  Management of Personnel and Related Functions

  • In consultation with the Site Medical Director and HCO Leadership, develops and coordinates staffing plans based on patient volume and access, revenue, and program needs.
  • Hires for site-level open positions in accordance with Erie’s hiring policies and in collaboration with the Talent Acquisition team.

  Oversees Budget and Financial Performance

  • In consultation with the Site Medical Director(s), Senior Director of Operations, and the Vice President Operations, collaborates and monitors the annual personnel, general expense, capital, and grants budgets.
  • Ensures the establishment and implementation of registration, charge capture, collection, reconciliation, and audit processes consistent with established business practices.

  External Partnership Management as assigned

  • Represents Erie Family Health Centers at external events and meetings
  • Serves as contact for CPS and community partners
  • Coordinates functions and processes with programs/providers, community agencies, local government departments, and funders

  Ensures Quality Management and Improvement

  • Participates in maintaining an ongoing quality measurement program consistent with continuous quality improvement and assurance principles.
  • Maintains an environment of care in accordance with regulatory and licensing standards, in.
  • Encourages the use of Erie’s incident report system to support identification of areas in need of improvement.
  • Responds to incident reports and patient feedback in one business week or first available opportunity and in adherence to Erie’s patient feedback and incident report guidelines.
  • Monitors compliance with contractual requirements.

  Achievement of Enterprise Goals

  • In partnership with Site Medical Director, assumes responsibility for site’s outcomes for established enterprise goals to include but not limited to: site visit volume, slot utilization, no show rates and UDS measures.
  • Works to support adherence to established best practices related to achievement of enterprise goals.

  Oversees Patient Care Support Functions

  • Coordinates space utilization with site Medical Director.
  • Monitors and adjusts patient flow patterns in consultation with clinical providers.
  • Develops and implement policies and procedures appropriate to practice operations.

  Project Management

  • In partnership with the Senior Director, Organizes, plans, and executes agency-wide project plans in line with strategic initiatives, budgets, and schedules.
  • Responsible for all elements of projects, aiming for timely completion for the site.
  • Directly supports and guides people, tasks, schedules and resources through the project lifecycle.

  Qualifications

  
  

  Education

  Required:

  • High school diploma or equivalent, with 6 years of progressively responsible leadership experience; OR
  • Associate degree or two years of college, with 4 years of progressively responsible leadership experience; OR
  • Bachelor’s degree from a 4-year accredited college or university with 2 years of progressive leadership experience

  Preferred:

  • Master’s degree is a plus

  Experience

  Required: Management experience, including supervisory and financial responsibilities, is required. The years of experience depend on the level of education. High school diploma or equivalent, with six (6) years of progressively responsible leadership experience; OR Associate degree or two years of college, with four (4) years of progressively responsible leadership experience; OR Bachelor’s degree from a 4-year accredited college or university with 2 years of progressive leadership experience Preferred: Healthcare and community experience is a plus.

  Skills and Knowledge

  Required:

  Ability to:

  • Develop and implement new ideas.
  • Foster and proactively support a diverse workforce.
  • Effectively manage a culturally diverse staff and have the ability to deal with a culturally and economically diverse patient population.
  • Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills.

  Preferred:

  • Proactively identifies stakeholders and implements solutions to resolve issues impacting clinical workflow and patient care.
  • Recognizes opportunities for operational improvement and creates actionable plans to ensure effective execution.

  The Erie Advantage Pledge

  WORKING TOGETHER FOR WHAT MATTERS MOST

  Erie makes a pledge that all current and future employees can feel confident that:

  • Our mission, vision, and values unite us.
  • Our voices matter.
  • We do things well.
  • Our inclusive culture promotes balance and belonging.
  • We find our career sweet spot at Erie.

• About the company

  Erie Family Health Center provides health care to everyone, regardless of their ability to pay.

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