Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

About Barclays Corporate & Investment Bank (CIB) COO

The Barclays Corporate & Investment Bank Chief Operating Office covers the Markets, Banking, Corporate, Wholesale Onboarding and Group Financial Crime business areas, providing global Operations, Change the Bank and Run the Bank Technology support to the Front Office and Product teams in delivering value to our clients and shareholders.

About Wholesale Onboarding & Group FCO

Wholesale Client Onboarding & Group Financial Crime Operations provides a trusted and resilient transaction processing capability to the Barclays UK and Barclays International trading entities. Wholesale Client Onboarding focuses on managing clients through the cycle of onboarding and refresh across Corporate, Investment Banking and Markets. Financial Crime Operations is a global operation covering Financial Crime activities across the Group protecting the Bank against Regulatory Sanction and Fines through excellent Financial Crime operational processes. The area has a high level of risk associated with it due to the regulatory nature of the work, and is a highly audited function to allow oversight and comfort to satisfy regulatory expectations. The leaders within the area carry a risk of personal liability attached to delegated CF11 responsibilities/nominated office for Barclays Bank PLC.

About Client Data Utility & Business Intelligence

CIB Client Data Utility & Business Intelligence provides CIB Wholesale Onboarding & Group Financial Crime Operations data analytics, Client Reference Data operations, data domain ownership and data management to support Wholesale Client Onboarding & Group Financial Crime Operations. ­­­­­­­­­­­­­­­­­

­­­­­­­­­­­­­­­­­­Overall purpose of role

The Director for Client Reference Data Operations will be responsible for:

· Leading a large growing function focused on CIB Client Reference Data with effective operational controls

· Constantly developing rules and procedures to provide clear ownership and accountability of our CIB client reference data.

· Creation, socialisation and implementation of a CIB Client Reference Data Target Operating Model; achieve goals through the implementation of true operational excellence through the function, through a strong people leadership strategy and through insights and use of advance tools such as AI.

· Delivery and execution of new operational processes for client reference data part of critical regulatory firmwide programs, such as Trading Controls Program.

· Implement best practices to remediate high-priority data quality issues and prevent/mitigate against potential data risks

· Provide oversight over the following Client Reference Data Categories:

o Client Entity Record

o Client Product Entitlement Due Diligence

o Relationship

o Hierarchy – Sales and Legal

o Regulatory Classification Codes

o Identity Services

· Responsible for inception, design and creation of business analytics and TC01 service management in BX India, in support of Wholesale Client Onboarding Central Analytics & Group Financial Crime Operations Central Analytics

· Provide oversight and monitoring of all data quality measures and thresholds for Client Reference Data Utility key processes via build-out of new Data Quality monitoring team for Client Reference data

· Institute a new data-driven culture where data quality monitoring is preventative and detective for key client reference data

This role holder will use their extensive existing reference data knowledge and experience to deliver industry-leading practices in support or the firms need to collect, create, process and retain quality information about our customers and clients, across multiple systems and business areas.

Key Accountabilities

· Lead a large operations function operating in Strategic Data Store (SDS) and JetBridge, the CIB KYC Onboarding tool. Engage stakeholders, and manage resources in line with Operational & stakeholder requirements while managing capacity and SLA requirements.

· Create new operating procedures, controls and implement new processes, where necessary, in support of the client reference data categories in scope.

· Creation and execution of new data quality measures to monitor the quality of data from client onboarding to offboarding.

· Monitor data quality daily, weekly and provide MI to senior management to highlight where data remediation gaps are

· Lead efforts to create new analytics to track operational performance, controls for TC01 Wholesale Onboarding & Group Financial Crime Operations

· Lead efforts for TC01 Service Management team, BX India group

· Lead efforts with technology leads to drive forward the target operating model, defined by TC01 Head of CIB Client Data Utility & Business Intelligence

· Implement new processes and transform legacy processes in support of Client Reference Data Target Operating Model

· Achieve department and SLA goals through the implementation of true operational excellence through the function, through a strong people leadership strategy and through insights and use of advance tools such as AI.

· Influence a wide-ranging audience across the Business, Operational and Compliance functions to gain support for ongoing day-to-day management of the function as well as gain buy-in to the ongoing change agenda.

· Responsible for the performance management approach of the department and will agree challenging performance and development objectives for the team providing regular feedback, coaching and training to ensure their maximum potential is achieved.

· Maintain awareness of business structures/process /change /volume change & other Business function dynamics to ensure capacity matches business demand at all times.

· Implement a robust framework to support an absolutely focus on continuing improving quality throughout the operation through use of Quality Control (QC) as well through analytics and other supporting tools and processes.

· Oversee business performance across Control, SLA and Cost and develop Key performance indicator (KPI) reporting, presenting to operations and other stakeholders on a regular and ongoing basis.

· The role holder will be accountable for budget oversight of the department covering c175-200 FTEs across multiple geographies, controlling discretionary spend

· Responsibility for all Internal audits, risk event reporting and associated actions for the function.

· Understand and role model Barclays behaviours and create an environment that supports these.

Stakeholder Management and Leadership

· The role holder will be responsible for c4-5 VP direct reports and a broader organisation of c175-200 FTE in multiple sites across the Globe.

· Expected to provide on-going feedback, coaching and mentoring that supports individuals’ development needs and career aspirations.

· Actively engage in cross-functional communications and champion a transparent knowledge sharing culture.

· The role holder will identify, select, recruit, develop and retain a high performing team, ensuring all colleagues and teams deliver to their potential. The role holder will identify and plan succession roles for their own role and of their direct reports with supporting development plans for succession roles.

· Build, develop, and manage key relationships with all Business Units that the Shared Service provides services to.

Decision-making and Problem Solving

· The role holder will be innovative and forward-thinking with the ability to spot market trends and keeping updated with financial crime, regulatory and economic changes.

· Strong business analysis skills covering people, process, data analysis and systems.

· Strong analytics skills with ability to design, influence and wireframe new analytics.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise).

Essential Skills/Basic Qualifications:

· Leadership experience in a financial institution over a reference data function

· Direct experience and detailed knowledge of Client data including appreciation of operational procedures which are under regulatory supervision.

· Ability to translate ‘big picture’ concept to robust delivery, and take people on the journey.

· In-depth knowledge of KYC Onboarding and Financial Crime Operations within financial services. Specifically, in-depth knowledge of onboarding , offboarding, customer due diligence, enhanced due diligence, payment screening and customer screening processes.

· Excellent communication skills with the ability to convey technical and/or complex financial crime information to non-technical stakeholders.

· Ability to challenge and influence business heads and other senior stakeholders on day-to-day and strategic issues.

· Proven track record of delivery in fast paced, high expectation culture collaborative approach, and ability to work across a complex matrix organisation.

· Comprehensive understanding of how data strategy and data governance will help achieve the objectives of better data quality and data timeliness across the Wholesale Client Onboarding & Group Financial Crime Operations area.

· The role holder will have 15+ years leadership experience leading cross-functional teams and enterprise-wide programs

· Have a thorough and implementable knowledge of Trading Controls regulations, trends and legislative changes and updates in UK/US jurisdictions.

· Awareness of the market trends and best practice for client reference data operations and the software solutions used therein.

· Hands on experience in KYC Onboarding, Client Reference Data or similar optimisation projects.

Desirable skills/Preferred Qualifications:

· Experience of leading and managing teams across multiple geographies

· Experience implementing preventive, detective and reactive data quality measures.

· Experience of optimisation tools

· Knowledge of regulatory landscape

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.