• Job Description

  Req#: R0099289

  By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

  Job Description

  About the role:

  As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision: We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best.

  As the VP, Head of Customer Experience & Insights, you will report to Head of US Oncology and work with Brand Marketing, Sales and agency partners.

  How you will contribute:

  • Provides strategic direction and oversight for the USOBU Customer Experience & Insights function which includes creating short and long-term strategies, capabilities and tactics.

  • Lead a team that designs, builds and implements analytical, including advanced analytical solutions to support and enable how we generate and leverage insights across US Oncology.

  • Lead projects to assess and mature how we gather, store, govern and use data. Work with global teams in order to drive consistent approaches to ensure alignment and leveraging of synergies between ongoing efforts in this space. Develops and optimizes key relationships both within and outside the US Oncology Business Unit, including but not limited to: Sales, Marketing, PVA, DD&T, HR, Legal/Compliance, Medical Affairs, Procurement, Global I&A, external vendors, and others. Be a thought leader providing insights-driven critical thinking and encouraging healthy debate.·

  • Responsible for leading a team that executes selected qualitative and quantitative market research to derive insights to drive, challenge and / or validate strategic business and / or tactical marketing decisions.

  • Hires, develops, and mentors talent creating a learning organization to ensure employee engagement and growth.

  • Leads the development of, and continuously evolves the operations capabilities of, the following operational verticals:

    • Learning & Development

      • Diagnosing capability needs for US OBU

      • Development and implementation of a plan to address cross-functional capability needs, including building capabilities internally and acquiring capabilities externally

      • Development and implementation of the training curriculum across the US OBU, including field-based teams in each franchise area, and cross-functional capabilities that will deliver current and future business success

      • Driving change management: Lead the adoption of a changing Go To Market model by customer-facing teams by championing a test-and-learn approach to incrementally build data & digital literacy

    • Marketing Operations

      • Promotional review materials and process·

      • Operationalize and streamline business processes·

      • Partner with USBU to ensure high quality Field and Fleet services for USOBU.

    • Next Generation Customer Experience

      • Designing, developing and launching services and platforms allowing the business to make informed decisions about future customer engagements; empowering teams to put the customer’s preferences and experience at the heart of their interactions.

      • Promoting and growing the company’s focus on best-in-class customer experience (CX) and driving desired behavior change.

      • Defining vision, strategy and implementation of omnichannel marketing solutions that will improve the HCP customer experience.

  Minimum Requirements/Qualifications:

  • Minimum BS/BA degree with MS/MBA preferred

  • Minimum of 12 years’ experience in a pharmaceutical/biotech commercial operations environment, a combination of experience in marketing, sales, sales training, patient value & access, and/or medical affairs functions is preferred.

  • Minimum of 7 years’ management level experience in any combination of: Learning & development, Omnichannel communications / customer excellence, Insights & Analytics, Marketing operations, Commercial operations

  • Understands the Oncology business model and healthcare systems in the US· Understanding of how data science and advanced analytics can be put into practice in business environments.

  • Understanding of the external environment: Patients’ and customers’ goals unmet needs, Oncology competitive landscape and trends, stakeholders and their goals.· Tactical and operational thinking combined with the ability to learn fast about your environment, teams and stakeholders in Takeda.

  • Effective communicator and presenter, able to present to senior executives but also able to discuss and steer operational discussions to get the work done.

  • Effective team player and coach who champions new ideas, combined with natural curiosity and a can-do mindset. Exuding energy while continually reinforcing company values and culture. Expert understanding of customer engagement and ways of learning

  • Experience in building and enhancing capabilities

  • Proven ability to address problems and opportunities in well organized and systematic ways

  • Demonstrated ability to analyze complex data to develop strategic and actionable business plans

  • Proven track record of assessing operational gaps, need and opportunities and recommending, building, designing and developing appropriate solutions

  What Takeda can offer you:

  • Comprehensive Healthcare: Medical, Dental, and Vision
  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs and company match of charitable contributions
  • Family Planning Support
  • Flexible Ways of Working
  • Tuition reimbursement

  More about us:

  At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

  Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

  This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

  In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

  EEO Statement

  Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

  Locations

  Boston, MA

  Worker Type

  Employee

  Worker Sub-Type

  Regular

  Time Type

  Full time

• About the company

  Hope and empathy. These two words are not often associated with pharmaceutical companies. But here at Takeda, our people are motivated to serve patients with integrity, respect, and empathy. Driven by our mission, we seek to bring hope of better health and a brighter future to those we impact. To do this, we focus on our chosen core therapeutic areas: Oncology Gastroenterology Neuroscience Develop life-saving vaccines No matter the region, business unit, function, or team, everyone at Takeda matters. Every one of our employees is a vital contributor to our bold, inspiring mission.

Notice